Fun Quest Support Technician - Full Time

Kinsley Power Systems; Reno, Northern (NV, KY); On-site; USD 34,000 - 52,000; Full time

Job summary

Fun Quest in Reno, NV seeks a vigilant technician/team member to perform game maintenance, minor repairs, and preventive upkeep to keep attractions in like-new condition.

You will update the web-based tracking system, communicate issues to managers and technicians, and assist other locations as needed. The role requires flexibility for holidays, nights, and weekend shifts and a minimum age of 18.

Qualifications

• Regular attendance to effectively complete job responsibilities.
• Courteous and effective communication.
• Ability to work under pressure.
• Must be at least 18 years old.
• Previous technician experience preferred.

Responsibilities

• Perform troubleshooting, repair, minor part changes, and preventive maintenance on games to minimize downtime.
• Update a web-based tracking system when repairs are completed.
• Communicate game problems to managers and technicians.
• Program the Embed system, ensure hardware operation, repair and installation.
• Reset games and readers as needed.
• Visually inspect and balance play elements to keep games in working order.
• Greet guests and resolve issues promptly and courteously.
• Answer questions about facilities, games, and merchandise.
• Demonstrate use of games and merchandise.
• Assist other GSR locations with setup, teardown, and moves.
• Protect company assets and sensitive data.
• Maintain relationships with departments and partners.
• Assist with daily operations such as redemption.
• Other duties as assigned.

Skills

Technical troubleshooting

Customer service

English communication

Multitasking under pressure

Reading and following instructions

Problem solving

Independent judgment

Team collaboration

Flexibility with shifts

Education

High school diploma or equivalent

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES

Primary duties and responsibilities include, but are not limited to, the following:

• Perform minor troubleshooting, repair, & minor part change outs (advised by management and technicians); perform preventive maintenance on all games and attractions to minimize down time. Games should be kept in a like-new condition.
• Update web-based tracking system in a timely manner, as repairs and maintenance are completed.
• Communicate all game problems or arcade operational issues with Manager and technicians.
• Program the Embed system, ensure hardware operations, repair, and installation.
• Reset games and readers on an as needed basis.
• Visually inspect and replace or balance play elements in each game to keep them in working order.
• Greet each guest that has a problem or issue with a smile and good attitude and ascertain what is needed to resolve the issue in the quickest and fairest way possible to the guest.
• Answer questions regarding the location of and information about Fun Quest's facilities, games, and merchandise.
• Demonstrate use or operation of games and merchandise.
• Assist other GSR Recreation locations in set up, tear down, game moves or improving their operations.
• Manage and protect company assets including, but not limited to, equipment and systems containing sensitive or proprietary information and data.
• Maintain working relationships with all departments, company personnel and partners.
• When needed, assist with daily operations such as redemption and running attractions.
• Any other duties as assigned within the scope of this position.

KNOWLEDGE/SKILLS/ABILITIES

• Meet requirements of regular attendance to effectively complete job responsibilities in a timely manner.
• Consistently exhibits courteous, respectful, and appropriate communications and presents information in a concise and understandable format.
• Contributes to a positive work environment, fosters collaboration, and provides a tangible contribution.
• Ability to verbally communicate in English and attend and participate in meetings to be informed of new rules, regulation, and procedures and to discuss other concerns.
• Work with interruptions and to perform multiple tasks while remaining collected in high pressure situations.
• Ability of complex reading, writing, math, and task completion skills is required.
• Must have the following skills: coordination, analyzing, precision working, following instructions, memorization, problem solving, independent judgment, and decision making.
• Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
• Must be a minimum of 18 years of age.

EDUCATION and/or EXPERIENCE

• Previous technician experience preferred or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

PHYSICAL DEMANDS

• While performing the duties of this job, the team member is constantly sitting, standing, walking, reaching overhead, bending over, crouching, kneeling, crawling, climbing, and balancing during the duration of their shift.
• Must be able to lift/carry and push/pull 75lbs or less constantly.
• The team member will constantly have repetitive use of both hands, light grasping motions and firm/strong grasping motions. Finger dexterity of both hands will be constantly required.
• Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision.
• The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

• Work performed indoors and outdoors, alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts around computer equipment, electrical, and mechanical devices.
• The noise level in the work environment is usually moderate but can be quiet or loud at times.
• Team member may be exposed to extreme heat, extreme cold, vibrations, solvents/oils, fumes/odors, dirt/dust, flame/heat generated devices, moving objects, high places, and slippery surfaces.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.