Fully Remote Member Services Representative

AIL; Grand Forks (ND); Remote; USD 40,000 - 70,000; Full time

Benefits offered by this job

Fully remote

Bonuses

Equity

Growth path

Training & licensing

Performance pay

Job summary

AO Globe Life is hiring for a fully remote role focused on guiding clients through enrollment, exploring benefit options, and delivering high-quality service. You’ll work in a mission-driven environment with mentorship and comprehensive training from anywhere in the United States.

The position emphasizes client relationships, ongoing development, and a strong client-first approach, with training and licensing support to enable growth within the organization.

Qualifications

• Self-starter with strong organizational skills.
• Reliable internet + Windows laptop with webcam.
• Strong communication and interpersonal skills.
• Genuine interest in helping others and supporting a mission-driven company.
• Work authorization in the United States.
• Comfort with virtual meetings and everyday digital tools.
• Customer service or consultative experience preferred, not required.
• Willingness to obtain required state licensing, if applicable.

Responsibilities

• Support clients through enrollment with clarity and professionalism.
• Participate in continued mentorship and team development.
• Help clients explore supplemental benefit options tailored to their needs.
• Prioritize high-quality, client-focused interactions.
• Maintain accurate digital documentation and manage follow-up communication.
• Hold client consultations virtually using Zoom.
• Cultivate long-term client relationships.

Skills

Self-starter

Reliable internet

Great communication

US work authorization

Virtual meetings

Customer service

Licensing readiness

Zoom

Tools

Zoom

Job description

AO Globe Life is hiring for this position to join our fully remote, mission-driven team. This opportunity is ideal for recent or soon-to-be graduates in business, marketing, communications—or for individuals who thrive in a people-centered, service-first environment. With comprehensive training, inbound client interest, and a structured mentorship program, you’ll have the support needed to build a meaningful, long-term career from anywhere in the United States.

Key Responsibilities

• Support clients throughout the enrollment process with clarity and professionalism
• Take part in continued mentorship and team development
• Help clients explore supplemental benefit options tailored to their needs
• Prioritize high-quality, client-focused interactions
• Maintain accurate digital documentation and manage follow-up communication
• Hold client consultations virtually using Zoom
• Cultivate long-term client relationships

Qualifications

• A self-starter mindset with strong organizational skills
• Reliable internet connection plus a Windows laptop/PC with webcam
• Strong communication and interpersonal skills
• A genuine interest in helping others and supporting a mission-driven company
• Work authorization in the United States
• Confidence with virtual meetings and everyday digital tools
• Customer service or consultative experience preferred, not required
• Willingness and ability to obtain required state licensing, if applicable

What We Offer

• Fully remote with a flexible schedule
• No cold outreach - leads are inbound
• Bonuses paid monthly and quarterly
• 3% equity opportunity for qualifying team members
• A supportive, people-centered culture
• Defined growth path into leadership
• Growing income through renewals
• Weekly performance-based pay
• Complete training and licensing support provided

About AO Globe Life

For over 70 years, AO Globe Life has helped protect working families nationwide - serving union members, credit union clients, and veterans with trusted supplemental benefits. As a remote-first organization, we’re committed to integrity, flexibility, and empowering our team to thrive.

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.