Reservation Support Specialist

PedrosVacations; Spanaway (WA); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Fully remote work environment

Flexible scheduling

Training provided

Ongoing support and resources

Experience with reservation and travel

Growth opportunities based on perf

Job summary

PedrosVacations is seeking a detail-oriented Reservation Support Specialist for a fully remote role with flexible scheduling. You will help manage client reservations, confirmations, and travel components from initial request to completed plans.

This position emphasizes organization, clear communication, and the ability to multitask across lodging, transportation, activities, and itinerary details. Training and ongoing guidance are provided, with no prior industry experience required.

Qualifications

• Strong organizational skills and follow-through.
• Notice details others may overlook.
• Clear and professional communication.
• Able to manage several tasks concurrently.
• Willing to learn new systems and processes.

Responsibilities

• Reviewing client requests and collecting information to move plans forward.
• Assisting with reservations, confirmations, schedules, and related documentation.
• Organizing travel details such as lodging, transportation, activities, and timing.
• Checking reservation information for accuracy and completeness.
• Communicating confirmations, updates, and next steps to clients.
• Tracking pending items and following up for needed information.
• Coordinating changes, modifications, or special requests.
• Maintaining clear and organized client records.
• Supporting clients throughout the planning process and keeping important details on schedule.

Skills

Organizational skills

Attention to detail

Clear communication

Multitasking

Independent work

Digital literacy

Job description

Reservation Support Specialist

Remote Position | Flexible Schedule | Training and Support Provided

Help Keep Every Reservation on Track

We're looking for organized, service-minded individuals to support clients with reservation details, confirmations, schedule coordination, and travel-related planning.

As a Reservation Support Specialist, you'll help manage the details that happen between a client's initial request and their completed plans. This includes organizing reservation information, monitoring updates, communicating important changes, and assisting with travel components such as accommodations, transportation, activities, and itinerary details.

This role is ideal for someone who enjoys working with people, pays attention to the small things, and likes making sure plans are accurate and complete.

Previous industry experience is not required. Training, resources, and ongoing guidance are provided.

What Your Work May Include

• Reviewing client requests and collecting the information needed to move plans forward
• Assisting with reservations, confirmations, schedules, and related documentation
• Organizing travel details such as lodging, transportation, activities, and timing
• Checking reservation information for accuracy and completeness
• Communicating confirmations, updates, and next steps to clients
• Tracking pending items and following up when additional information is needed
• Helping coordinate changes, modifications, or special requests
• Maintaining clear and organized client records
• Supporting clients throughout the planning process and helping keep important details on schedule

What We're Looking For

We're interested in individuals who bring a strong sense of organization and follow-through.

You may be a great fit if you:

• Notice details others may overlook
• Communicate clearly and professionally
• Are comfortable managing several tasks at the same time
• Can work independently and stay accountable
• Are confident using email, online systems, and digital platforms
• Enjoy researching information and comparing options
• Stay calm and solution-focused when plans change
• Are dependable when handling time-sensitive information
• Are willing to learn new systems and processes

Experience in reservations, customer service, hospitality, administration, scheduling, or travel is helpful, but not required.

The Skills You'll Develop

This position gives you the opportunity to build practical experience in:

Reservation Management
Learn how to organize confirmations, changes, client requests, and important booking details.

Travel Coordination
Gain exposure to accommodations, transportation, activities, destination information, and itinerary planning.

Client Support
Develop stronger communication, follow-up, and service skills while assisting clients throughout the process.

Digital Organization
Work with online systems and tools used to manage information, schedules, and client records.

Problem Solving
Learn how to navigate adjustments and keep plans moving when details change.

How This Role Works

This is a fully remote position with a flexible work structure.

You'll manage your responsibilities independently while having access to training, resources, and team support. The role is best suited for someone who can stay organized, communicate consistently, and take ownership of their assigned tasks without needing a traditional office setting.

You Might Enjoy This Role If

You're the person who double-checks confirmations.

You like keeping reservations, dates, and schedules organized.

You enjoy researching destinations or comparing different options.

You're comfortable helping people behind the scenes.

You prefer work that combines organization with client interaction.

You're interested in gaining experience within reservations, hospitality, travel, or client services.

What's Included

• Fully remote work environment
• Flexible scheduling
• Training provided
• Ongoing support and resources
• Experience with reservation and travel-related coordination
• Opportunities to strengthen customer service and administrative skills
• Potential for growth based on performance and consistency

Eligible Applicant Locations

Applicants must be located in an eligible region, including:

United States, United Kingdom, Mexico, Spain, Australia, or select LATAM regions.

What Happens After Applying

Candidates selected to move forward will receive an invitation to a live informational session.

During the session, we'll provide a more complete overview of:

• The company
• Reservation Support Specialist responsibilities
• Day-to-day expectations
• Compensation structure
• Training and available resources
• Support provided
• Next steps for interested applicants

There will also be a Q&A portion so you can get answers to any questions before deciding whether you'd like to continue.