Fully Remote | Customer Service – Vacation Coordinator

Aisles & Abroad; New York (NY); Remote; USD 45,000 - 70,000; Full time

Benefits offered by this job

Structured onboarding

Travel booking tools access

Mentorship and development

Fully remote

Collaborative team culture

Job summary

Aisles & Abroad is seeking dependable and customer-focused individuals for a fully remote Customer Service – Booking Vacations role. You will assist clients in researching and booking vacation packages, hotels, and cruises, and support the end-to-end reservation process.

This entry-level position includes structured onboarding, ongoing training, and access to travel booking tools. Ideal for those seeking remote work with a service mindset and strong communication.

Qualifications

• Strong written and verbal communication skills.
• Customer-focused mindset with attention to detail.
• Comfortable navigating online systems and digital platforms.
• Ability to work independently in a remote environment.
• Previous customer service, hospitality, or administrative experience is helpful but not required.

Responsibilities

• Assist clients with researching and booking vacation packages, hotels, and cruises
• Respond to customer inquiries regarding travel options, availability, and reservation details
• Support the booking and confirmation process from start to finish
• Review travel details for accuracy, including dates, accommodations, and traveler information
• Maintain organized client records and documentation
• Provide follow-up support before and after travel

Skills

Strong communication

Customer focus

Online systems

Independent work

Customer service experience

Tools

Travel booking tools

Job description

Position Overview

We are seeking dependable and customer-focused individuals to join our team in a fully remote Customer Service – Booking Vacations role. This position supports clients with coordinating vacation plans, assisting with reservations, and ensuring a smooth and positive booking experience.

This is an entry-level opportunity within the travel industry. No prior travel experience is required. Structured onboarding and ongoing training are provided.

Key Responsibilities

• Assist clients with researching and booking vacation packages, hotels, and cruises
• Respond to customer inquiries regarding travel options, availability, and reservation details
• Support the booking and confirmation process from start to finish
• Review travel details for accuracy, including dates, accommodations, and traveler information
• Maintain organized client records and documentation
• Provide follow-up support before and after travel

Qualifications

• Strong written and verbal communication skills
• Customer-focused mindset with attention to detail
• Comfortable navigating online systems and digital platforms
• Ability to work independently in a remote environment
• Previous customer service, hospitality, or administrative experience is helpful but not required

What We Offer

• Structured onboarding and step-by-step training
• Access to travel booking tools and supplier resources
• Ongoing mentorship and professional development
• Flexible fully remote work environment
• Supportive and collaborative team culture

Ideal Candidate

This role is well suited for individuals seeking remote customer service opportunities, career changers exploring the travel industry, or professionals with service-oriented backgrounds.

$45,000 - $70,000 a year