Online | Travel Customer Service Representative | Entry Level

Aisles & Abroad; New York (NY); Remote; USD 40,000 - 70,000; Full time

Benefits offered by this job

Structured onboarding

Travel booking tools

Mentorship & development

Remote work flexibility

Team collaboration

Job summary

Aisles & Abroad is seeking motivated, service-oriented individuals for a fully remote Travel Customer Service Representative role. You will assist clients with travel inquiries, reservations, and coordinating vacation details, with comprehensive training provided.

This remote position offers structured onboarding, access to booking tools, ongoing mentorship, flexible hours, and a collaborative team culture.

Qualifications

• Excellent written and spoken communication skills.
• Customer-focused mindset with attention to detail.
• Comfortable using online systems and digital platforms.
• Ability to work independently in a fully remote setting.
• Previous customer service experience is helpful but not required.

Responsibilities

• Respond to client inquiries regarding travel options and reservations.
• Assist with booking and confirming flights, hotels, cruises, and vacation packages.
• Review travel details for accuracy, including dates, traveler information, and accommodations.
• Provide clear communication before, during, and after travel.
• Maintain accurate client records and documentation.
• Deliver professional and timely customer support.

Skills

Communication

Customer service

Remote work

Detail orientation

Independent worker

Tools

Travel booking tools

Job description

Position Overview

We are seeking motivated and service-oriented individuals to join our team as a Travel Customer Service Representative. This fully remote position focuses on assisting clients with travel inquiries, reservation support, and coordinating vacation details.

This role is ideal for individuals who enjoy helping others, staying organized, and working in a structured remote environment. No prior travel industry experience is required. Comprehensive training and ongoing support are provided.

Key Responsibilities

• Respond to client inquiries regarding travel options and reservations
• Assist with booking and confirming flights, hotels, cruises, and vacation packages
• Review travel details for accuracy, including dates, traveler information, and accommodations
• Provide clear communication before, during, and after travel
• Maintain accurate client records and documentation
• Deliver professional and timely customer support

Qualifications

• Strong written and verbal communication skills
• Customer-focused mindset with attention to detail
• Comfortable using online systems and digital platforms
• Ability to manage responsibilities independently in a remote setting
• Previous customer service experience is helpful but not required

$40,000 - $70,000 a year

What We Offer

• Structured onboarding and training program
• Access to travel booking tools and supplier resources
• Ongoing mentorship and professional development
• Flexible remote work environment
• Supportive and collaborative team culture

Ideal Candidate

This role is well suited for individuals seeking entry into the travel industry, career changers exploring remote opportunities, or professionals with a background in customer service or hospitality.