FullTime Office Operations Community Outreach Assistant

MD HOME HEALTH LLC; West Palm Beach (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

M.D. Home Health, LLC is seeking an Office Operations & Community Outreach Assistant to provide administrative support and help expand our local network of referral sources. The role includes answering calls, welcoming visitors, managing supplies, and coordinating outreach activities with healthcare partners.

The ideal candidate is organized, customer-focused, and able to work independently while supporting a collaborative team in a Medicare-certified home health setting in West Palm Beach, FL.

Qualifications

• High school diploma or equivalent required.
• Previous administrative or customer service experience preferred.
• Medical office or home health experience is a plus but not required.
• Excellent verbal and written communication skills.
• Strong organizational skills with attention to detail.
• Proficiency in Microsoft Office.
• Ability to learn agency software and internal processes.
• Professional appearance and customer service skills.
• Ability to work independently, prioritize tasks, and take initiative.

Responsibilities

• Answer the agency's main telephone line professionally and courteously.
• Welcome visitors, patients, vendors, and referral partners.
• Check the agency mailbox daily and distribute mail appropriately.
• Open patient chart notes according to physician orders and each patient's Plan of Care.
• Verify clinician visits and follow up on outstanding visit documentation.
• Prepare admission packets and administrative materials.
• Order and maintain inventory of medical supplies and office supplies.
• Receive, inspect, organize supplies and dispense to clinicians as needed.
• Maintain a clean, organized supply room.
• Assist the Executive Director with administrative projects and daily operations.
• Maintain patient confidentiality and HIPAA compliance.
• Deliver marketing materials and build relationships with referral sources.
• Represent M.D. Home Health professionally during outreach visits and events.
• Create and schedule social media content highlighting services.
• Assemble referral packets and maintain outreach records.
• Assist with agency events and special projects.

Skills

Verbal communication

Written communication

Organization

Microsoft Office

Independent work

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Job Description

Job Description

About M.D. Home Health

At M.D. Home Health, we believe exceptional patient care begins with an exceptional team. As a Medicare-certified home health agency, we are committed to delivering compassionate, high-quality care that allows our patients to remain safe and comfortable in their own homes.

We're looking for a dependable, organized, and self-motivated Office Operations & Community Outreach Assistant to join our growing team. This role is ideal for someone who enjoys administrative work, takes pride in staying organized, and enjoys building relationships within the healthcare community.

If you're looking for a position where your work truly matters and every day brings a variety of responsibilities, we'd love to meet you.

Position Summary

The Office Operations & Community Outreach Assistant provides administrative support to ensure the efficient operation of the office while assisting with community outreach initiatives that help grow the agency. This position requires excellent organizational skills, attention to detail, professionalism, and the ability to work independently while supporting a collaborative team.

Essential Responsibilities

Office Operations

• Answer the agency's main telephone line professionally and courteously.


• Welcome visitors, patients, vendors, and referral partners.


• Check the agency mailbox daily and distribute mail appropriately.


• Open patient chart notes according to physician orders and each patient's Plan of Care.


• Verify that scheduled clinician visits have been completed and follow up on outstanding visit documentation as directed.


• Prepare admission packets and administrative materials.


• Order patient medical supplies according to physician orders.


• Receive, inspect, organize, and maintain inventory of medical supplies and office supplies.


• Prepare and dispense medical supplies to clinicians based on patient needs.


• Conduct routine inventory counts and notify management when supplies need to be reordered.


• Maintain a clean, organized, and efficient supply room.


• Assist the Executive Director with administrative projects and daily office operations.


• Maintain patient confidentiality and comply with HIPAA regulations.

Community Outreach

• Deliver marketing materials to physician offices, hospitals, rehabilitation centers, assisted living facilities, skilled nursing facilities, case managers, and community organizations.


• Build and maintain positive relationships with referral sources.


• Represent M.D. Home Health professionally during outreach visits, networking events, and community activities.


• Create and schedule social media content highlighting the agency's services and community involvement.


• Assemble referral packets, brochures, and promotional materials.


• Maintain referral databases and outreach activity records.


• Assist with agency events and special projects.

Qualifications

• High school diploma or equivalent required.


• Previous administrative or customer service experience preferred.


• Medical office or home health experience is a plus but not required.


• Excellent verbal and written communication skills.


• Strong organizational skills with exceptional attention to detail.


• Proficiency in Microsoft Office (Word, Excel, and Outlook).


• Ability to learn agency software and internal processes.


• Professional appearance and excellent customer service skills.


• Ability to work independently, prioritize tasks, and take initiative.

Requirements

• Valid Florida driver's license.


• Reliable transportation with current automobile insurance.


• Ability to travel locally for community outreach activities.


• Ability to lift and carry medical supplies and office materials as needed.

M.D. Home Health, LLC is an Equal Opportunity Employer.