Community Outreach & Office Operations Associate

MD HOME HEALTH LLC; West Palm Beach (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

M.D. Home Health, LLC is seeking an Office Operations & Community Outreach Assistant to provide administrative support and help expand our local network of referral sources. The role includes answering calls, welcoming visitors, managing supplies, and coordinating outreach activities with healthcare partners.

The ideal candidate is organized, customer-focused, and able to work independently while supporting a collaborative team in a Medicare-certified home health setting in West Palm Beach, FL.

Qualifications

• High school diploma or equivalent required.
• Previous administrative or customer service experience preferred.
• Medical office or home health experience is a plus but not required.
• Excellent verbal and written communication skills.
• Strong organizational skills with attention to detail.
• Proficiency in Microsoft Office.
• Ability to learn agency software and internal processes.
• Professional appearance and customer service skills.
• Ability to work independently, prioritize tasks, and take initiative.

Responsibilities

• Answer the agency's main telephone line professionally and courteously.
• Welcome visitors, patients, vendors, and referral partners.
• Check the agency mailbox daily and distribute mail appropriately.
• Open patient chart notes according to physician orders and each patient's Plan of Care.
• Verify clinician visits and follow up on outstanding visit documentation.
• Prepare admission packets and administrative materials.
• Order and maintain inventory of medical supplies and office supplies.
• Receive, inspect, organize supplies and dispense to clinicians as needed.
• Maintain a clean, organized supply room.
• Assist the Executive Director with administrative projects and daily operations.
• Maintain patient confidentiality and HIPAA compliance.
• Deliver marketing materials and build relationships with referral sources.
• Represent M.D. Home Health professionally during outreach visits and events.
• Create and schedule social media content highlighting services.
• Assemble referral packets and maintain outreach records.
• Assist with agency events and special projects.

Skills

Verbal communication

Written communication

Organization

Microsoft Office

Independent work

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

M.D. Home Health, LLC is seeking an Office Operations & Community Outreach Assistant to provide administrative support and help expand our local network of referral sources. The role includes answering calls, welcoming visitors, managing supplies, and coordinating outreach activities with healthcare partners.

The ideal candidate is organized, customer-focused, and able to work independently while supporting a collaborative team in a Medicare-certified home health setting in West Palm Beach, FL.