Full-Time Veterinary Front Desk Specialist

Western-Veterinary-Partners-1; Portola Valley (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health, dental, vision insurance with

Life insurance

Disability

401k with company match

Paid time off

Job summary

Village Square Portola Valley Veterinary Hospital in Portola Valley, CA is seeking an outgoing Client Service Representative to be the welcoming face of our hospital. You will create exceptional client experiences, manage appointments, and support daily patient flow.

Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused environment. Responsibilities include answering phones, processing payments, and providing information about our veterinary services.

Qualifications

• Previous veterinary receptionist or healthcare front-desk experience required.
• Ability to manage a multi-line phone system and assist in-person clients.
• Experience with veterinary practice management software.
• Excellent verbal and written communication; highly organized.
• Team player with calm, professional demeanor during busy periods.

Responsibilities

• Greet clients and respond to inquiries in a friendly, professional manner.
• Manage appointments and daily patient flow.
• Answer multi-line phone system and assist in person.
• Process payments and maintain financial records.
• Provide information about services and assist clients as needed.

Skills

Multi-line phones

Vet practice software

Verbal & written comms

Org & time mgmt

Appointment scheduling

Payments & records

Team collaboration

Calm under pressure

Job description

Village Square Portola Valley Veterinary Hospital in Portola Valley, CA is seeking an outgoing Client Service Representative to be the welcoming face of our hospital. You will create exceptional client experiences, manage appointments, and support daily patient flow.

Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused environment. Responsibilities include answering phones, processing payments, and providing information about our veterinary services.