Veterinary Receptionist

Annapolis Cat Hospital & Bay Ridge Animal Hospital; Annapolis (MD); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off

401(k) plan

Employee pet discount

Job summary

Annapolis Cat Hospital & Bay Ridge Animal Hospital is seeking a friendly veterinary receptionist to welcome clients and their pets, manage appointment check-ins, and escort them to exam rooms. The role requires professionalism, strong organization, and the ability to multitask in a busy setting.

You will handle payments, schedule follow-ups, answer calls, and assist with reminders while upholding a high standard of client service and animal care.

Qualifications

• Veterinary receptionist experience required.
• Strong organizational and multitasking skills.
• Ability to maintain a calm, professional demeanor.

Responsibilities

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Skills

Veterinary receptionist experience

Organizational skills

Multitasking

Calm demeanor

Job description

to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Employee pet discount because we know your pets are family, too.

Salary: $16 - $19 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: This is a full-time position with four 10-hour shifts per week. Two early shifts (8:00 AM–6:00 PM), two late shifts (10:00 AM–8:00 PM), and rotating Saturday mornings. Occasional shifts from 8 am to 8 pm.

Key Responsibilities:

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

• Previous experience as a veterinary receptionist is required.
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

About Bay Ridge Animal Hospital and Annapolis Cat Practice

At Bay Ridge Animal Hospital, we hold ourselves to a higher standard of veterinary care. We strive to deliver excellent medicine with loving care, because your pet’s health is our #1 priority. With support from our sister facility, Annapolis Cat Hospital, we provide high-quality veterinary care for the area’s dogs and cats. Located right next door, Annapolis Cat Hospital caters to our feline patients, while Bay Ridge Animal Hospital focuses on dogs.