Full Time Valet Clerk

Hyatt Taleo; Waialua (HI); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health/Dental/Vision

401K Retirement Savings Plan

Employee Stock Purchase Plan

Paid Vacation and Sick

Floating Holidays

Discounted rooms at Hyatt locations

Complimentary rooms after 90 days

Job summary

Andaz Maui at Wailea in Wailea, HI is seeking a Full Time Valet Clerk to deliver exceptional guest service. The role requires multitasking to meet guest requests, with strong knowledge of hotel operations and local areas.

You will assist guests with parking, luggage, and transportation, dispatch colleagues, and maintain logs. Competitive hourly pay and benefits apply after eligibility.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Prior experience in valet, guest services, or front desk is a plus but not required.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Push, pull and lift up to 50lbs.
• Work independently or as part of a team.
• Provide excellent customer service and be computer savvy.
• Be detail oriented and flexible with schedule including evenings, weekends, and holidays.

Responsibilities

• Answer calls from guests, vendors, and team members needing assistance.
• Dispatch valet colleagues to handle requests such as vehicle retrievals and luggage pulls.
• Assist guests with room moves and resort orientations as needed.
• Maintain logs and keys; track guest arrivals and communicate with Bell/Valet teams.
• Process valet payments and use hotel network for information.
• Respond to guest inquiries and resolve concerns promptly.
• Communicate service requests to hotel departments.

Skills

Customer service

Communication

Teamwork

Multitasking

Computer savvy

Stamina

Tools

Point-of-sale systems

Job description

Full Time Valet Clerk | WAI002627

Description

The Valet Clerk is a highly visible role that will require the ability to multitask and prioritize guest requests. Valet Clerks have a huge impact on the guest experience. They must be knowledgeable about hotel and transportation information as well as surrounding areas. Valet Clerks perform a wide variety of tasks.

The primary responsibilities include but are not limited to:

• Answering calls from guests, vendors, and team members requiring assistance
• Dispatching guest service & valet colleagues to handle requests such as (but not limited to):
• Vehicle retrievals
• Luggage pulls
• Luggage deliveries
• Room move assistance
• Resort orientations.
• Provides Valet service assistance during busy periods
• Maintaining logs, storing and maintaining vehicle keys.
• Keeps track of guest’s arrivals and departures daily and communicates with the Bell/Valet team to assist guests in a timely manner.
• Assisting guests with general inquiries, responding to guest requests, questions and effectively solving guest concerns.
• Communicating service request calls to a variety of hotel departments
• Post & processes payment for valet parking and associated fees.
• Using hotel network efficiently as an information resource to keep current on hotel events, hours of operation, guest information and communications through email.

90 Day Probationary Rate: $21.92
Full Rate: $25.79

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

This role will be eligible for the following benefits, after meeting initial eligibility period:

• Health / Dental / Vision / Chiropractic
• 401K Retirement Savings Plan
• Employee Stock Purchase Plan
• Paid Vacation and Sick, Floating Holidays and 7 Observed Holidays
• Discounted rooms at any participating Hyatt location starting on the first day of employment
• Up to 12 complimentary rooms at any participating Hyatt location after 90 days of employment

When applying for a position working at a Hyatt hotel, you are pursuing an opportunity to join a culture built on caring and attentive colleague who have a passion for providing efficient service and creating meaningful experiences. Our values are the guiding principles for our success, giving us the opportunity to open over 1,350 properties worldwide.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment
• Prior experience in Valet, guest services, or Front Desk a plus, but not required
• Refined verbal and written communication skills
• Ability to stand for long periods of time
• Ability to push, pull and lift up to 50lbs
• Ability to work both independently and as part of a team
• Must be able to provide excellent customer service
• Must be computer savvy
• Must be detailed oriented
• Must be able to work a flexible schedule including evenings, weekends, and holidays

Primary Location

: US-HI-Wailea United States

Organization

: Andaz Maui at Wailea

Pay Basis

: Hourly US Dollar (USD)

Job Level

: Hourly/Entry Level Employee | Full-time

Job

: Transportation