Full Time Teller, Manhattan, NY

Santander; New York (NY); On-site; USD 35,000 - 55,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Teller für seine Filiale in Manhattan, NY. In dieser spannenden Rolle sind Sie das Gesicht der Bank und bieten außergewöhnlichen Kundenservice, während Sie Transaktionen abwickeln und Kunden bei ihren finanziellen Bedürfnissen unterstützen. Sie haben die Möglichkeit, in einem dynamischen Umfeld zu arbeiten, in dem Ihre Fähigkeiten zur Kundenbindung und Ihre Aufmerksamkeit für Details geschätzt werden. Wenn Sie eine Leidenschaft für den Kundenservice haben und in einem schnelllebigen Umfeld gedeihen, könnte dies die perfekte Gelegenheit für Sie sein.

Qualifications

• Mindestens 6 Monate Erfahrung im Kundenservice und Bargeldverwaltung.
• Fähigkeit, digitale Tools zur Kundenbindung zu nutzen.

Responsibilities

• Bereitstellung von außergewöhnlichem Kundenservice und Unterstützung bei Bankgeschäften.
• Verarbeitung von Transaktionen und Verwaltung von Bargeldbeständen.

Skills

Kundenservice

Bargeldverwaltung

Aufmerksamkeit für Details

Digitale Tools

Kommunikationsfähigkeiten

Education

High School Diplom oder GED

Job description

Join to apply for the Full Time Teller, Manhattan, NY role at Santander

Country:

The Difference You Make:

As a Teller, you engage in assisting with various financial needs and processing transactions. You provide exceptional customer service, resolve concerns, minimize risk, defend against fraud, refer product solutions, and escalate complex issues for timely resolution.

1. Provide an elevated level of exceptional customer service by welcoming customers, minimizing wait times and assisting with their banking needs.
2. Process transactions, including deposits, withdrawals, and transfers.
3. Handle cash and maintain accurate cash drawer balances.
4. Adhere to all bank policies and procedures, including compliance and risk management protocols to prevent fraudulent situations.
5. Recognize opportunities and cross-sell bank products to deepen customer relationships.
6. Engage customers and leverage digital tools to educate them on self-service options.
7. Assist with custodianship, audits, and other operational tasks.
8. Maintain a clean and organized work area, to create a welcoming environment for customers.
9. Responsibilities may extend to supporting nearby branch locations based on business necessity.

What You Bring:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma, GED or equivalent education or equivalent work experience - Required.
• 6+ Months Cash Handling experience - Required.
• 6+ Months Demonstrated customer service experience - Required.
• Excellent customer service skills and a passion for helping others.
• Ability to identify and escalate concerns of risk to appropriate channels.
• Ability to follow directions, policies, and procedures.
• Effective listening and communication skills.
• Comfortable in using digital tools and technology to enhance customer engagement.
• Energetic, organized and able to multi-task in a fast-paced, changing environment.
• Understands the necessity and value of accuracy and attention to detail.
• Computer proficiency and basic math skills.
• Ability to work branch hours, which can include weekends and evenings.

Certifications:

No Certifications listed for this job.

It Would Be Nice For You To Have:

Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales, Public Relations, and Customer Service