Full-Time Teller: Fish Hatchery Branch (Spanish-Bilingual Required)

careers-uwcu; Fitchburg (MA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

21.5+ days of annual paid time off

Bilingual premium $1.25

2 weeks caregiver leave

2.5 weeks new child parental leave

2 days paid volunteer time

11 paid holidays

401k company match up to 5%

Discretionary match

Medical, Dental, Vision plans

Employee Assistance Program

Job summary

UW Credit Union is hiring a Spanish bilingual Full-Time Teller for the Fish Hatchery branch. You will greet members, handle teller transactions, and promote UW products aligned with members' financial goals. Build trustworthy member relationships and contribute to team success.

Ideal candidates have at least a year of customer service experience, strong cash handling skills, and the ability to work autonomously while collaborating with the branch team to meet goals.

Qualifications

• High School Diploma or equivalent.
• 1 year of customer service experience.
• Confidence with cash handling and transactions.
• Interpersonal skills for diverse members.
• Ability to work autonomously and in a team.

Responsibilities

• Welcome and assist members at our Fish Hatchery branch.
• Meet performance goals per Sales & Service Philosophy.
• Maintain knowledge of UW Credit Union products and services.
• Process teller transactions accurately and efficiently.
• Follow Cash Management policies and investigate errors.

Skills

Spanish bilingual

Customer service

Cash handling

Interpersonal skills

Team player

Autonomous work

English proficiency

Education

High School Diploma or equivalent

Job description

Overview

UW Credit Union is hiring a Spanish-Bilingual Full-Time Teller to join our member-focused, hardworking team at our Fish Hatchery branch.

Why This Job Is Right for You

Are you looking for a new opportunity to be yourself, make a difference and build your career? Do you enjoy creating meaningful connections? Is top-notch customer service where you shine?

As a Full-Time Teller, you are an essential part of our branch team. You will accurately handle teller transactions while recognizing opportunities to recommend UW Credit Union products and services that alignwith our members’ financial goals. Through these interactions, you will build strong and trustworthy relationships with members at your branch.

If this sounds like a team and culture you want to join, we want to talk to you!

Responsibilities

What You’ll Do

• Welcome and assist members at our Fish Hatchery branch, representing UW Credit Union.
• Strive to meet performance goals in line with our Members for Life Sales & Service Philosophy.
• Keep a good understanding of all UW Credit Union products and services.
• Ensure accurate and efficient handling of member requests at the Teller line.
• Follow UW Credit Union's Cash Management policies and procedures.
• Investigate potential errors in Teller transactions and communicate with affected members.
• Build relationships with members, understand their needs, offer recommendations, and make referrals when appropriate.
• Look for ways to exceed our members' expectations.
• Work with your branch team to address member and branch needs.

Qualifications

What You’ll Need to Succeed

• High School Diploma or equivalent
• 1 year of customer service experience
• Confidence with cash handling and transactions
• Demonstrates ability to work with customers of all ages and backgrounds
• Excellent interpersonal and professional skills
• Team player that can confidently jump in where and when you are needed
• Ability to work in an autonomous environment

Working at UW Credit Union

Why Work for UW Credit Union?

Join one of Wisconsin’s premier financial institutions, a four-time recipient of Madison Magazine’s Best Places to Work, and a two-time Milwaukee Journal Sentinel’s Top Workplace to receive:

• 21.5+ days of annual paid time off
• $1.25 Bilingual premium
• 2 weeks paid caregiver leave
• 2.5 weeks paid new child parental leave
• 2 days paid volunteer time
• 11 paid holidays (includes your birthday!)
• 401k company match of up to 5%, plus approximately 4% discretionary match
• Variable bonus reward
• Competitive Medical, Dental and Vision plans, including domestic partner eligibility
• Employee Assistance Program
• And more!

All employees must possess valid work authorization to work for UWCU on the date of hire. UWCU does not provide immigration sponsorship or support for employment authorization to include, but not limited to, sponsorship or support for H-1B, F-1 OPT, TN, or other visa category.