Full-Time Teller: Elevate Customer Experience & Growth

Trustco Bank; Town of Bethlehem (NY); On-site; USD 25,000 - 30,000; Full time

Job summary

Trustco Bank in Delmar, NY is seeking a Full-Time Teller to serve as the frontline ambassador, delivering excellent customer service while processing daily banking transactions. This role reports to the Branch Manager and requires accuracy, discretion, and a commitment to security and compliance.

Key duties include deposits, withdrawals, and payments, plus cross-selling banking products. The position offers a supportive team environment and opportunities for professional development within the

Qualifications

• High School Diploma or equivalent.
• Proven experience in customer service and cash handling.
• Fluent in English; bilingual a plus.
• Access to reliable transportation.
• Highly organized with multitasking abilities.
• Ability to lift 10–20 lbs. and stand for extended periods.
• Willingness to participate in ongoing training and development.
• Preferred: Previous banking experience.

Responsibilities

• Process deposits, check cashing, and withdrawals with accuracy.
• Promote bank products and services to clients.
• Handle payments such as money orders and loan payments.
• Manage night deposit bags and safe deposit access; maintain confidentiality.
• Respond to customer questions and provide account balances.
• Perform end-of-day balancing and reconcile ATMs.

Skills

Customer service

Cash handling

Multitasking

Teamwork

Training and development

Physical endurance

Education

High School Diploma or equivalent

Job description

Trustco Bank in Delmar, NY is seeking a Full-Time Teller to serve as the frontline ambassador, delivering excellent customer service while processing daily banking transactions. This role reports to the Branch Manager and requires accuracy, discretion, and a commitment to security and compliance.

Key duties include deposits, withdrawals, and payments, plus cross-selling banking products. The position offers a supportive team environment and opportunities for professional development within the