Teller: Frontline Cash & Client Service Pro

Trustco Bank; Florida; Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Health Savings Account (HSA)

401(k) match

Paid time off

11 paid federal holidays

Tuition reimbursement

Reduced loan fees

Job summary

Trustco Bank in New York is hiring a Full-Time Teller to join our branch team. The Teller delivers friendly service, handles cash transactions, and supports daily branch operations with accuracy and discretion.

You will promote bank products, balance cash, and maintain security standards while assisting customers. The role requires high school diploma, cash handling experience, and reliable transportation; training is provided and opportunities for growth within Trustco Bank.

Qualifications

• High School diploma or equivalent required.
• Prior customer service and cash handling experience preferred.
• Fluent English; bilingual a plus.
• Reliable transportation required.
• Highly organized with strong multitasking abilities.
• Able to work in a small team and participate in training.

Responsibilities

• Process deposits, cash checks, and withdrawals accurately.
• Cross-sell and educate clients on the Bank’s products and services.
• Handle payments, money orders, bank checks, and loan payments securely.
• Manage night deposit bags, safe access, and protect client privacy.
• Respond to client inquiries and maintain accurate account balances.
• Balance end-of-day totals and reconcile ATMs and logs.

Skills

Customer service

Cash handling

Fluent English

Multitasking

Teamwork

Reliability

Willingness to train

Lifting ability 10-20 lbs

Education

High School Diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

30+ days ago Requisition ID: 7497

Full–Time Teller
Reports to: Branch Manager
Salary: NE11
FLSA Status: Non-Exempt | Supervisory Role: No

Why Join Us?

At Trustco Bank, we’re committed to fostering a supportive and inclusive workplace where our employees can grow their careers. We believe that our people are our greatest asset and consider our employees as family. We value each team member’s contribution and offer a supportive, collaborative work environment. Join our team as a Teller, where excellence in customer service and operational precision combine to create memorable banking experiences.

We believe that investing in our employees means investing in the future of our company. As a valued team member, you will be eligible for a generous compensation and benefits package that includes: medical, dental and vision insurance, a health savings account with an annual employer contribution, a 401(k)-retirement plan with generous employer match, paid time off plus 11 paid federal holidays, training and professional development programs, tuition reimbursement, reduced fees and rates on certain loan products, and much more!

About the Teller Role

Teller is the frontline ambassador of Trustco Bank, delivering exceptional customer service with professionalism and integrity. This pivotal role combines precision, efficiency, and a commitment to safeguarding our clients’ financial privacy. As a trusted representative, you will facilitate seamless banking transactions while upholding the highest standards of operational security and compliance.

Trustco Bank values dedicated professionals committed to excellence. If you thrive in a dynamic environment and aspire to grow within the banking industry, we invite you to become part of our esteemed team.

Key Responsibilities

• Customer Transactions: Accurately and efficiently process deposits, check cashing, and withdrawals, verifying cash and endorsements, and issuing receipts with meticulous attention to detail.
• Product & Service Promotion: Cross-sell and educate clients on the Bank’s diverse financial products and services, enhancing client relationships and fostering financial wellness.
• Payment Processing: Handle credit card payments, issue money orders, bank checks, and accept loan payments, ensuring accuracy and security.
• Secure Handling of Assets: Manage night deposit bags, admit clients to safe deposit boxes, and maintain confidentiality and security at all times.
• Client Support & Inquiries: Respond promptly to customer questions, provide account balances, and assist with general banking needs, cultivating a welcoming environment.
• Reconciliation & Record Keeping: Perform end-of-day balancing of transactions, verify cash totals, and reconcile Automated Teller Machines (ATMs). Maintain detailed reports and logs to ensure compliance and accurate record retention.

This job description is not exhaustive; duties and responsibilities may change at any time with or without notice.

Qualifications

Required

• High School Diploma or equivalent
• Proven experience in customer service and cash handling
• Fluent in English; bilingual a plus
• Access to reliable transportation
• Highly organized with exceptional multitasking abilities
• Ability to thrive in small team environments
• Willingness to participate in ongoing training and development.
• Ability to lift 10–20 lbs., stand for extended periods.

Preferred

• Previous banking or financial services experience.

Schedule

Full-time position with hours aligned to branch operations:

• Mon–Thurs: 8:30 AM – 5:00 PM
• Fri: 8:30 AM - 6:00 PM
• Sat: 8:30 AM - 12:00 PM
• Sun: Closed

Employees may need to remain 15–30 minutes after closing.

Equal Employment Opportunity Statement:

Trustco Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, or protected veteran status. This includes, but is not limited to, the following:

• Hiring, placement, upgrading, transfer, demotion or promotion

• Recruitment, advertising or solicitation for employment

• Rates of pay or other forms of compensation

• Selection for training, including apprenticeship

It is the policy of Trustco Bank to cooperate to the fullest extent with the applicable regulations of the Civil Rights Act and any legislation on Equal Employment Opportunity.