Full-Time Teller: Customer Service Pro

Park National Bank; Cleveland (TN); On-site; USD 17,000 - 21,000; Full time

Job summary

Park National Bank is seeking a Teller for the Georgetown Office in Cleveland, TN. This full-time, hourly position supports customer transactions, product knowledge, and service excellence in a busy branch environment.

You will handle cash, refer customers to specialists, and participate in ongoing training to expand product and service knowledge while maintaining security and compliance with bank procedures.

Qualifications

• High School Diploma or Equivalent required.
• 0–2 years prior cash handling, sales, or customer service experience preferred.

Responsibilities

• Serve customers, prospective customers and bank associates promptly and professionally and in full accordance with Park Promises and Serving More standards.
• Complete transaction processing timely, accurately, and in accordance with bank procedures
• Project the bank’s professional reputation through knowledgeable, courteous interactions with customers and prompt resolution of requests, inquiries or issues.
• Refer loan and deposit customers or prospects to subject matter experts
• Complete ongoing product knowledge, digital product knowledge, financial services and sales-oriented training in addition to all required course training to sustain broad base of product, service and sales knowledge.
• Utilize product knowledge to assist customers and suggest products and services to meet their needs
• Protect bank assets by adhering to all processes, policies and standard operating procedures related to branch and cash security, negotiable instruments, information security, and Federal, State or Local regulations impacting teller activity and branch operations
• Complete periodic in-branch communication and promotion activities specific to the office, if applicable.
• Communicate recommendations for improved work flow and service to customers.
• Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
• Deliver a consistent, high level of service within our Serving More standards
• Other duties as assigned

Skills

Interpersonal skills

Customer service

Written communication

Verbal communication

Attention to detail

Organizational skills

Teamwork

Multitasking

Active listening

Education

High School Diploma or Equivalent

Job description

Park National Bank is seeking a Teller for the Georgetown Office in Cleveland, TN. This full-time, hourly position supports customer transactions, product knowledge, and service excellence in a busy branch environment.

You will handle cash, refer customers to specialists, and participate in ongoing training to expand product and service knowledge while maintaining security and compliance with bank procedures.