Full-Time Teller

UCB Bank; Mount Sterling (IL); On-site; USD 31,000 - 36,000; Full time

Job summary

United Community Bank is seeking a full-time teller to assist customers with various banking needs and provide exceptional service while presenting a positive image of the bank. Responsibilities include handling deposits, cash, and payments, while ensuring accurate record keeping and compliance with bank policies.

The role requires greeting customers, answering inquiries, and cross-selling applicable products, with a focus on accuracy and customer satisfaction during normal banking hours,

Qualifications

• High school diploma or equivalent.
• Proficiency in Microsoft Office (Word, Excel, Access, Power Point).
• Experience with Web Teller and check imaging software is a plus.

Responsibilities

• Greet customers immediately upon entry to maintain a welcoming environment.
• Assist customers with transactions, balance inquiries, statements, and account information.
• Handle deposits, checks, and cash with accuracy and policy adherence.
• Provide product information and cross-sell bank services.
• Maintain knowledge of bank policies, regulations, and teller guidelines.

Skills

Customer service

Cash handling

Attention to detail

Communication skills

Regulatory knowledge

Cross-selling

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

United Community Bank is in search of a full-time teller. Candidates will assist customers with various banking needs, offer product information and provide exceptional customer service while presenting a positive image of the Bank. This position meets the needs of customers by providing quality service in the receiving and paying out of money, and accurate record keeping of money and negotiable instruments involved in the bank’s various transactions. Must be available Monday thru Friday during banking hours of operation and Saturday morning rotation.

Essential Duties and Responsibilities:

• Kindly greet all customers immediately upon entry to maintain a welcoming and helpful environment
• Assist customers with the various financial transactions including but not limited to inquiries regarding their balances, statements, and general account information
• Ensure all customers have been fully assisted
• Use integrated teller and customer data base software to verify customer information and answer questions customers may have about their accounts
• Process loan payments, savings bonds, cashier’s checks, and registration stickers
• Handle checks and cash for deposit; verify amounts and examine checks for endorsement before processing
• Promptly answer, screen, and forward incoming phone calls
• Assist and transfer customers to the correct department by using the employee/department directories
• Work towards obtaining qualified customer product referrals each month
• Cross sell and/or refer applicable bank products via the telephone or to customers in person
• Maintain a clear understanding of when to put a "hold" on funds and know how to explain that to a customer
• Capture images on the NDP machine
• Adhere to cash handling policies
• Process deposits from the night depository box and mailed deposits
• Adhere to dual control policies
• Issue Ace/Gift cards
• Maintain in-depth knowledge of bank products and services
• Maintain knowledge of all regulatory standards
• Complete all training and online testing requirements as assigned
• Maintain familiarity with the Bank policies and procedures related to this position including but not limited to Secrecy Act, OFAC, Check Cashing, and Teller Guidelines
• Other related duties as assigned

Experience and Skills

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Computer Requirements:

• Proficiency in Microsoft Office (Word, Excel, Access, and Power Point)
• Experience using Web Teller and check imaging software is a plus

Education/Experience Requirements:

• High school diploma or equivalent

Additional Requirements:

• Strong attention to detail