Full-Time Specialty Pharmacy Customer Service Tech

Alliance Healthcare Solutions; Akron (OH); In loco; USD 36.000 - 54.000; Tempo pieno

Descrizione del lavoro

A major client in the Canton area is seeking a Customer Service Pharmacy Technician for a full-time role. Duties include managing order processing, patient outreach, and daily pharmacy operations in a specialty setting.

You will support therapy management programs, assist with enrollment and billing processes, and coordinate with providers, patients, and insurers. Strong communication and organizational skills are essential.

Competenze

• High school diploma or GED.
• At least 1 year experience as a Pharmacy Technician in a customer service role.
• Experience in ordering and receiving pharmaceuticals.
• Ability to work with peers in a team effort.
• Sound technical skills, analytical ability, good judgment, and strong operational focus.
• A well-organized and self-directed individual who is able to work with minimal amount of supervision.
• Ability to learn quickly, and independently identify, research and resolve issues.
• An intelligent and articulate individual who can relate to staff at all levels of an organization and possesses excellent communication skills.

Mansioni

• Perform patient outreach, primarily telephonically, to schedule medication deliveries
• Handle phone calls and correspondence regarding new patient enrollment, insurance verification, medication refill and delivery scheduling
• Perform patient care activities to accurately support therapy management programs; triage to a clinical pharmacist, when required
• Perform financial assistance pre-assessment for select therapy management programs and assist with patient enrollment as needed
• Place outgoing phone calls to patients, doctors and insurance companies
• Resolve pharmacy issues from members, providers and pharmacies; determine the cause of the issue; select and explain the best solution to solve the issue; expedite correction or adjustment; follow up to ensure resolution
• Respond to routine inquiries on multiple products from members, providers, pharmacies, and employer groups
• Document all call information according to standard operating procedures
• Research required information using available resources
• Enter data accurately and timely
• Utilize multiple company database programs for accessing member information
• Achieve individual performance goals for productivity and quality
• Maintain confidentiality of patient and proprietary information

Conoscenze

Pharmacy Technician

Customer service

Communication

Teamwork

Problem solving

Formazione

High school diploma or GED

Descrizione del lavoro

A major client in the Canton area is seeking a Customer Service Pharmacy Technician for a full-time role. Duties include managing order processing, patient outreach, and daily pharmacy operations in a specialty setting.

You will support therapy management programs, assist with enrollment and billing processes, and coordinate with providers, patients, and insurers. Strong communication and organizational skills are essential.