Specialty Pharmacy Technician (419)

Kph-Healthcare-Services; Town of Oneonta (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

Kph-Healthcare-Services is seeking a focused Specialty Pharmacy Technician to perform technician duties under a pharmacist's supervision in our Specialty Pharmacy department. You will support the full medication-use cycle, including patient intake, insurance navigation, billing, and order fulfillment.

Responsibilities include processing prescriptions, arranging shipments, assisting patients with copayment programs, and maintaining accurate patient records.

Qualifications

• Minimum: High School Diploma or GED.
• 3-6 months’ experience as a pharmacy technician.
• Experience in customer service is preferred.

Responsibilities

• Prepare medication orders for final pharmacist review.
• Navigate insurance plans and bill the appropriate insurance.
• Assist patients with copayment and financial assistance resources.
• Collaborate with prescribers to resolve patient-specific issues.
• Maintain appropriate stocking levels in the pharmacy.
• Prepare refrigerated and non-refrigerated shipments for UPS and FedEx daily.

Skills

Customer service

Prescription processing

Insurance navigation

Billing

Team collaboration

Education

High School Diploma or GED

Job description

Job Summary:Performs pharmacy technician duties within the Specialty Pharmacy department under the direct supervision of a registered pharmacist. The Specialty Pharmacy Technician supports the full medication-use cycle for specialty patients, including patient intake, insurance navigation and billing, prescription processing, order fulfillment, and shipping/distribution of refrigerated and non-refrigerated medications. The technician provides excellent customer service to patients, caregivers, and provider offices; assists patients in identifying and accessing copayment and financial assistance resources; and maintains accurate, up-to-date patient records within the pharmacy's computerized system. The technician collaborates closely with pharmacists, prescriber offices, and payers to resolve patient-specific issues, and works in accordance with departmental policy, accreditation standards (e.g., URAC), and applicable local, state, and federal law to ensure timely, accurate, and high-quality care for specialty pharmacy patients.Job Duties:Prepare medication orders for final review by a pharmacistNavigates insurance plans and accurately bills the appropriate insurance, including coordination of benefits for patients with more than one payer, understanding overrides and codes, and performing manual billing as needed.Stays informed on current availability of, and assists patients with, copayment assistance methods, including copayment cards or programs, foundation support, and grant support.Collaborates with prescriber offices to resolve patient-specific issues, including prior authorizations, missing information, and clinical clarifications.Works under the supervision of a registered pharmacist while staying current with local, state, and federal pharmacy laws and regulations.Responsible for the proper and accurate filling of each individual orderMaintain and keep reasonable production as determined by supervisorPrepare refrigerated and non-refrigerated shipments for UPS and FedEx dailyAssist in preparation of packaging for shipmentsCheck in orders and ensure appropriate stocking levels in pharmacyMaintain a professional and clean appearance in pharmacy alwaysMay assist in orienting and training new employeesConsistently and fully participates in departmental quality assurance and quality improvement processes, including URAC and other accreditation requirements.Responsible for completing all mandatory and regulatory training programsPerform other duties as assignedEducational Requirements:Minimum: High School Diploma or GEDPreferred: Pharmacy Technician or related certificationExperience:Experience in a customer service related field3-6 months’ experience as a pharmacy technician