Full-Time SOC Operator

Securitas USA; Framingham (MA); Híbrido; USD 25.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Paid training

Employee Assistance Program

Opportunities for advancement

Employee discounts

Descripción de la vacante

Securitas USA is seeking a dependable SOC Operator to support daily security operations at our client's site in Framingham, MA. The role involves monitoring CCTV and alarm systems, responding to incidents, and documenting activities to maintain a secure environment.

The position requires comfort with technology, clear communication, and the ability to stay calm in fast-paced situations. Hybrid schedule includes overnight shifts and rotating lobby duties; benefits include medical/dental/vision,

Formación

• Previous experience in a Security Operations Center, command center, dispatch, or security-related role preferred.
• Familiarity with CCTV, access control, alarm monitoring, or incident management systems is a plus.
• Strong attention to detail and the ability to multitask in a fast-paced environment.
• Basic computer skills, including familiarity with Microsoft Office applications.
• Ability to follow established procedures and communicate information accurately.
• Professionalism and a strong commitment to safety and security.

Responsabilidades

• Monitor CCTV cameras, alarm systems, access control systems, and other security technologies.
• Monitor security alerts and respond to incidents in accordance with established procedures.
• Receive, assess, and communicate alarms, emergencies, and other security-related events to the appropriate personnel.
• Accurately document incidents, security activities, and responses in daily logs and incident reports.
• Monitor access control activity and identify and report unauthorized access or suspicious activity.
• Communicate with security officers, site leadership, emergency responders, and other departments as needed.
• Follow established protocols for emergency situations, incident escalation, and response.
• Maintain confidentiality when handling sensitive information and security-related communications.
• Perform additional duties as assigned to support site security operations.

Conocimientos

Attention to detail

Multitasking

Basic computer skills

Microsoft Office

Effective communication

Calm under pressure

Herramientas

CCTV systems

Access control systems

Descripción del empleo

Securitas is seeking a dependable and detail-oriented Security Operations Center (SOC) Operator to support daily security operations at our client's site. In this role, you will monitor security systems, respond to alarms and incidents, and help maintain a safe and secure environment. The ideal candidate is comfortable working with technology, communicates effectively, and can remain calm and focused in a fast-paced environment.

Pay Rate: $22.40/hour

Location: Framingham, MA

Schedule(s)

• Schedule 1 ( SOC Operator ): Sunday through Thursday OVERNIGHTS, 12:00 am - 8:00 am (40 hours)
• Schedule 2 ( SOC Operator / Lobby Officer ): Sunday through Thursday OVERNIGHTS, 12:00 am - 8:00 am (4o hours)*

*This is a hybrid position, with Sun/Wed/Thurs shifts working as a Lobby Officer, Mon/Tues as SOC Operator

Key Responsibilities

• Monitor CCTV cameras, alarm systems, access control systems, and other security technologies.
• Monitor security alerts and respond to incidents in accordance with established procedures.
• Receive, assess, and communicate alarms, emergencies, and other security-related events to the appropriate personnel.
• Accurately document incidents, security activities, and responses in daily logs and incident reports.
• Monitor access control activity and identify and report unauthorized access or suspicious activity.
• Communicate with security officers, site leadership, emergency responders, and other departments as needed.
• Follow established protocols for emergency situations, incident escalation, and response.
• Maintain confidentiality when handling sensitive information and security-related communications.
• Perform additional duties as assigned to support site security operations.

Qualifications

• Previous experience in a Security Operations Center, command center, dispatch, or security-related role preferred.
• Familiarity with CCTV, access control, alarm monitoring, or incident management systems is a plus.
• Strong attention to detail and the ability to multitask in a fast-paced environment.
• Basic computer skills, including familiarity with Microsoft Office applications.
• Ability to follow established procedures and communicate information accurately.
• Professionalism and a strong commitment to safety and security.

Benefits & Perks

• Medical, dental, and vision insurance
• 401(k) retirement plan
• Paid time off (PTO)
• Paid training and career development opportunities
• Employee Assistance Program (EAP)
• Opportunities for advancement within a global organization
• Employee discounts on eligible products and services

Why Join Securitas?

Securitas is a global security leader dedicated to protecting people, property, and assets. When you join our team, you become part of an organization that values integrity, vigilance, and helpfulness. We offer opportunities to develop your skills, grow your career, and make a meaningful impact every day.

Help make your world a safer place.

#NorthernNE