Full Time Self Storage Relief Manager

Universal Storage Group; Columbia (SC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Supplemental Insurance

Paid Time Off (PTO)

401k with company match

Paid Holidays

Job summary

Universal Storage Group is seeking a Relief Manager to oversee daily store operations and deliver top-tier customer service. You will participate in a three-phase training program with Certified Trainers covering sales, operations, and marketing techniques to drive client solutions.

The role requires multitasking across front-desk duties, payments processing, and facility upkeep, with opportunities for career growth and bonus potential.

Qualifications

• Valid Driver’s License.
• Background Check clearance.
• Drug Screen required.
• Attitude and Aptitude Testing.

Responsibilities

• Greet customers with a smile and a handshake and assist with rentals.
• Help customers determine the best unit size and complete rental paperwork accurately.
• Perform daily walk-throughs, lock checks, and posting of receipts.
• Make daily bank deposits and track past-due accounts.
• Support monthly marketing activities and maintain merchandise for sale.

Job description

Put your life experience to work for us!

Do you share our CORE Values?

Core Values

• Whatever It Takes
• Be the Spark!
• Top of Mind, Market & Industry
• Sincere, Approachable & Passionate
• On Target & Goal Oriented
• Honorable With Personal Integrity

Then put them to work for us. Universal Storage Group is a dynamic, growing, innovative company delivering world class customer service, and offering award-winning training programs, competitive pay, great healthcare and additional benefits, and the opportunity for career growth.

All USG Employees are given a three phase training program with our Certified Trainers on sales, operations, and our use of world-class marketing techniques to deliver Solutions to our clients. Employees also receive ongoing training throughout the year and annually at our Company Meeting.

Self-Storage is a fast-paced environment. Our employees wear many hats: salesperson, customer service rep, cleaning crew, marketer, accounting clerk, cashier, and more! As a USG Relief Manager you will be responsible for:

• Greeting everyone at your facility with a smile and a handshake
• Helping your customers determine the best size unit before each rental
• Completing all paperwork correctly for each rental
• Completing scheduled facility Walk Thru and Lock checks
• Posting all payments made the day of receipt
• Tracking and following up on past due accounts
• Record keeping of all customer records; including but not limited to, payments and notes
• Making DAILY bank deposits and posting receipts as instructed
• Monthly Marketing such as Calls, Visits, Emails, Social Media Postings, and Events
• Maintaining merchandise for customer purchase
• Cleaning vacant units to rentable condition.
• Ensuring grounds, office, and bathrooms are clean and presentable at all times
• Preparing auction units according to procedure and lien laws as needed
• Assist customers with Free Move Truck; rentals, cleaning, returning equipment
• And more……

Our stores are retail and open Monday - Saturday from 9:00am – 6:00pm. USG offers competitive pay, plus benefits and bonus potential, based on your expertise.

USG full-time employees have access to the following benefits:

• Medical Insurance with Company Contribution
• Dental Insurance
• Vision Insurance
• Supplemental Insurance
• Up to 120 hours PTO annually
• 401k with company match
• Paid Holidays

Candidate Requirements

• Valid Driver’s License
• Successfully Complete Background Check
• Successfully Complete Drug Screen
• Attitude and Aptitude Testing

Physical Demands

The physical demands described here are representative of these that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Employees must be able to regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds with assistance. Specific vision abilities required by this job include Distance vision, Peripheral vision, Depth perception, and Ability to adjust focus. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel, and reach with hands and arms. Employees are frequently required to climb or balance; bend; kneel; crouch; or squat, and talk or hear. Employees are occasionally required to sit for periods of time.

Universal Storage Group is an Equal Opportunity Employer. Nothing in this Job Description should be construed as an offer or guarantee of employment.