Full Time Sales Supervisor

Polo Ralph Lauren; Los Angeles (CA); On-site; Full time

Job summary

A leading company in the retail and fashion industry seeks a Keyholder to support management in achieving customer satisfaction and financial goals. The role involves managing store operations, providing exceptional customer service, and maintaining product knowledge. Ideal candidates will have retail experience and strong communication skills.

Qualifications

• 2-4 years of retail sales experience, preferably in luxury retail.
• Strong communication skills, both written and oral.

Responsibilities

• Managing store opening and closing procedures, including register operations.
• Achieving or exceeding sales objectives through strategic action plans.

Skills

Communication

Relationship Building

Job description

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Ralph Lauren Corporation (NYSE: RL) is a global leader in designing, marketing, and distributing premium lifestyle products across five categories: apparel, accessories, home, fragrances, and hospitality. For over 50 years, Ralph Lauren has built a reputation and distinctive image through a diverse range of products, brands, and international markets. Our brand portfolio includes Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, and Chaps, among others, making us one of the most recognized families of consumer brands worldwide.

At Ralph Lauren, we aim to unite and inspire our community and the communities we serve by amplifying diverse voices and perspectives to foster a culture of belonging, inclusion, and fairness. We promote inclusion through Talent, Education & Communication, Employee Groups, and Celebration.

The Keyholder role supports the management team in exceeding customer expectations and achieving financial goals by:

• Managing store opening and closing procedures, including register operations, returns, exchanges, and building access.
• Supporting daily store operations and maintenance tasks.
• Upholding customer service and training standards, exemplifying excellence, and communicating training needs.
• Partnering with managers to check updates via Task Tracker and Retailweb, and following up on tasks.
• Achieving or exceeding sales objectives through strategic action plans involving promotions and events.
• Providing exceptional customer service by being approachable, accessible, and gracious.
• Maintaining knowledge of Polo’s products and visual standards to serve customers effectively.
• Participating in merchandising activities, including stock maintenance and floor changeovers.
• Creating an environment that reflects Polo’s lifestyle philosophy of taste and sophistication.
• Maintaining a professional appearance according to guidelines.

Salary range: $19.40 - $30.77 hourly.

Experience, Skills & Knowledge:

• 2-4 years of retail sales experience, preferably in luxury retail.
• Strong communication skills, both written and oral.
• Ability to build positive relationships with customers, management, and co-workers.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Retail, Apparel, and Fashion

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