Full Time Sales Associate

Workstream; Monroe (WI); On-site; USD 17,000 - 21,000; Full time

Job summary

Ace Hardware in Monroe, WI, is hiring a Sales Associate to deliver outstanding customer service, merchandise products, and support the store management team. You will promote promotions, assist customers, and help maintain a clean, organized store.

This role requires flexibility to work evenings, weekends, and holidays. Prior retail or sales experience is beneficial, with strong communication and teamwork essential for success in a fast-paced environment.

Qualifications

• High School diploma; some college preferred.
• Experience in retail or customer service.
• Basic computer skills and merchandising knowledge.
• Willingness to learn and adapt.
• Strong communication and teamwork.

Responsibilities

• Provide outstanding customer service following store standards.
• Promote promotions and advertisements.
• Execute daily goals set by management.
• Assist in training peers.
• Participate in daily huddles.
• Maintain merchandising and store cleanliness.
• Process new shipments and manage back stock area.
• Address safety issues.
• Be aware of shoplifting activity.
• Assist customers locating items and processing special orders.
• Encourage Ace Rewards signups.
• Answer questions on policies and procedures.

Skills

Customer service

Communication

Multi-tasking

Detail oriented

Team player

Flexible hours

Education

High School diploma

Tools

MS Word

Excel

Job description

Position Summary

The primary responsibilities of the Sales Associate position are to maintain outstanding customer service, generate sales, merchandise product, and support the store management team.

Major Responsibilities

The major responsibilities for this position include:

• Ensure each customer receives outstanding service which follows the S.A.L.E.S process and by mystery shop standards
• Maintain awareness of all promotions and advertisements.
• Execute the daily operational, day-to-day goals and priorities assigned by store management
• Assist in the training and development of peers
• Actively participate in daily huddle meetings
• Uphold merchandising and store cleanliness standards
• Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized
• Responsive of safety issues
• Conscious of shoplifting activity
• Aid customers in locating merchandising in store, on acehardware.com, as well as, processing special orders
• Solicit customers to open an Ace Rewards card
• Answer customers’ questions and provide information on procedures and policies

Minimum Requirements

The minimum requirements for this position include:

• Education/Training: High School degree, some college preferred. Posses a vast product knowledge of hardware related products along with a willingness to learn.
• Experience: Sales and marketing experience with retail programs, establishing relationships and working with customers
• Previous experience in a retail environment either in marketing, sales, or back office.
• Skills/Knowledge: Knowledge of retail computer systems, MS Word and Excel a plus.
• A commitment to service excellence and customer satisfaction
• Solid team player with excellent interpersonal skills
• Excellent communication skills, exceptional organizational ability, high attention to detail, and ability to multi-task
• Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business

Physical Requirements

The minimum physical requirements for this position include:

• Must be able to lift 40 pounds frequently to load and unload customer orders.
• Ability to stand for an extended period of time
• Move and handle boxes of merchandise and fixtures throughout the store, which entails lifting and perform all functions as set forth.

Job responsibilities may change based on the needs of the business.

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.