Universal Banker

C&N; Sayre (Bradford County); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Paid Time Off

401(k) with match

Health Insurance

Career Development

ESOP

Job summary

C&N is seeking a Universal Banker to deliver personalized financial services and build lasting customer relationships. You will process transactions, open accounts, guide customers on digital banking, and support nearby branches as needed in Sayre and surrounding locations.

Ideal candidates will have a high school diploma or GED and strong communication, sales, and problem-solving skills. This role offers a stable, customer-focused environment with growth opportunities.

Qualifications

• High school diploma or GED required, with less than 1 year of related experience or training, or an equivalent combination of education and experience.
• Excellent customer service and relationship-building abilities.
• Strong communication and active listening skills.
• Sales aptitude with ability to cross-sell financial products.
• Attention to detail and ability to multitask in a fast-paced environment.
• Teamwork and collaboration across branches.

Responsibilities

• Deliver outstanding customer service by building relationships, responding to inquiries, resolving issues, and providing personalized financial solutions.
• Process teller transactions and account-type operations accurately while supporting daily branch needs.
• Assist customers with opening consumer and business deposit accounts, enrolling in digital banking services, and utilizing C&N's technology solutions.
• Identify customer needs, recommend appropriate C&N products and services, and refer customers to specialized partners when appropriate.

Skills

Customer Service

Relationship Building

Strong Communication

Active Listening

Sales & Cross-Selling

Attention to Detail

Multitasking

Technical Skills

Problem Solving

Teamwork & Collaboration

Cash Handling

Time Management

Education

High school diploma or GED

Job description

Who are we?

For over 160 years, C&N has been committed to creating value through lifelong relationships with our customers, communities, shareholders, and teammates. What sets us apart from other banks is our unwavering dedication to embodying our values of teamwork, excellence, respect, responsibility & accountability, integrity, and having fun in everything we do, daily.

From partnering closely with our customers and guiding them toward their life aspirations to supporting our local communities through our many initiatives, including "Giving Back, Giving Together," to making the best decisions for the long-term interests of our shareholders, C&N is committed to being the only financial institution that our customers will ever need.

At the heart of what we do are our employees! C&N is a team of passionate, imaginative professionals dedicated to making a positive difference. We believe in fostering a culture where every employee thrives. Join us to be part of a team that values innovation, collaboration, and excellence, where your career aspirations are supported, and your talents are appreciated.

Who are you?

You're friendly, dependable, and passionate about helping people achieve their financial goals. At C&N, we're seeking a Universal Banker to deliver exceptional service while building lasting relationships with our customers.

In this role, you'll provide personalized service by processing transactions, opening accounts, educating customers on C&N's products and digital banking solutions, and identifying opportunities to meet their financial needs. You'll also support neighboring branch locations as needed, making a positive impact throughout the communities we serve. If you enjoy working in a fast-paced environment where every day brings new opportunities to help others, this could be the perfect opportunity for you.

You will be responsible for:

• Customer Relationships & Service: Deliver an outstanding customer experience by building relationships, responding to inquiries, resolving issues, and providing personalized financial solutions.
• Branch Operations: Process a variety of teller and account transactions accurately while supporting the daily operational needs of the branch.
• Account Opening & Customer Education: Assist customers with opening consumer and business deposit accounts, enrolling in digital banking services, and utilizing C&N's technology solutions.
• Sales & Referrals: Identify customer needs, recommend appropriate C&N products and services, and refer customers to specialized banking partners when appropriate.

Requirements:

You will need a high school diploma or general education degree (GED) and less than 1 year of previously related experience and/or training OR an equivalent combination of education and experience.

You will demonstrate well-developed abilities and/or proven record of success in the following areas:

• Customer Service
• Relationship Building
• Strong Communication
• Active Listening
• Sales & Cross-Selling
• Attention to Detail
• Multitasking
• Technical Skills
• Problem Solving
• Teamwork & Collaboration
• Cash Handling
• Time Management

This position supports multiple branch locations, with the home branch based in Sayre. In addition to the Sayre Branch, the individual will provide coverage and support at our Athens, East Smithfield, and Troy branches as needed.

Mileage reimbursement will be provided for travel that exceeds the normal commute between the employee’s home location and the designated home branch.

Key Competencies

The combination of skills, behaviors, and attributes required to perform effectively in a role and achieve organizational goals include:

• Business Insight: Understands business operations, market trends, and applies knowledge to drive results.
• Customer Focus: Delivers tailored solutions, exceeds expectations, and builds strong customer relationships.
• Interpersonal Savvy: Builds positive relationships across levels, functions, and cultures with diplomacy and tact.
• Instills Trust: Maintains integrity, follows through on commitments, and earns credibility through consistent actions.
• Action Oriented: Acts quickly on challenges, seizes opportunities, and tackles tough issues with a positive attitude.

Why C&N?

At C&N, we're more than just a team – we’re a community working together toward a shared mission: the success of our customers, teammates, shareholders, and communities.

• Achieve & Grow: Your success is our success. At C&N, you'll grow alongside our customers as we work together to achieve meaningful goals.
• Learn & Develop: Collaboration is at the heart of what we do. You'll learn from and with your teammates, fostering both personal and professional growth.
• Contribute & Be Rewarded: Your contributions make a difference, and we recognize your impact through competitive rewards and career advancement opportunities.
• Share & Celebrate: Together, we give back and celebrate the milestones that matter to our communities.

We're proud of our award-winning workplace culture, recognized repeatedly with the NBRI Circle of Excellence Award. At C&N, we live our values every day, creating a supportive, inclusive, and dynamic environment where you can thrive.

Comprehensive Benefits for Your Success:

At C&N, we offer more than just a competitive salary - our robust benefits package is designed to support your well-being, career growth, and work-life balance. Highlights include:

• Paid Time Off: Generous vacation, personal, sick, family sick, and community service leave.
• Retirement Savings: 401(k) with pre-tax and ROTH contribution options and a safe harbor match, plus an Employee Stock Ownership Plan (ESOP).
• Health & Wellness:
  • Health, dental, and vision coverage, including employer-paid premium options for employee-only coverage.
  • Health Savings Account (HSA) and Flexible Spending Accounts (FSAs) for medical and dependent care.
  • Employer-paid life and disability insurance.
  • Additional voluntary coverages to meet your unique needs.
• Career Development: Access to education and development programs and ongoing support for personal and professional growth.

With C&N, you can customize your benefits to fit your life while growing your career in a supportive and rewarding environment.