Full Time Relationship Associate - Customer Service

Minster Bank; Sidney (OH); Presencial; USD 19 000 - 28 000; Tempo integral

Resumo da oferta

Minster Bank is seeking a Customer Service Relationship Associate to help branches retain and grow their customer base through superior service and sales. This in-person role emphasizes friendly, accurate transactions and strong product knowledge to support daily banking needs.

Open to candidates with a GED or high school diploma and limited experience; training is provided on bank policies, procedures, and cross-selling to drive success in the Sidney market.

Qualificações

• GED or high school diploma required.
• Broad knowledge of bank products and services.
• Solid knowledge of bank regulations and related laws.
• Ability to follow instructions and solve problems.

Responsabilidades

• Create strong customer relationships and bank growth through superior customer service.
• Cross-sell and refer products using an effective sales approach.
• Process over-the-counter transactions and assist customers with questions.
• Be knowledgeable of bank operations, products and service offerings.
• Balance cash drawer and maintain acceptable cash level per procedures.
• Adhere to audit and compliance policies and procedures.
• Resolve simple maintenance requests and issues.
• Provide flexibility to cover during banking center hours and other centers as needed.

Conhecimentos

Customer service

Sales & cross-selling

Banking knowledge

Regulatory compliance

Formação académica

High school diploma or GED

Descrição da oferta de emprego

WHY WORK FOR MINSTER BANK?

When choosing a bank partner, relationships matter. For over 100 years, Minster Bank has been helping individuals, families and businesses achieve their dreams by offering a variety of services. We encourage our employees to achieve their dreams by providing a family-friendly work environment that promotes growth, job satisfaction and teamwork.

JOB SUMMARY

The Customer Service Relationship Associate position is responsible for helping our branches retain and grow their customer base. This is accomplished by providing superior customer sales and service.

OTHER RESPONSIBILITIES

• Create strong customer relationships and bank growth through superior customer service.
• Cross-sell and refer products by using an effective and consistent sales approach.
• Serves our customers by processing over-the-counter transactions and assisting with questions.
• Be knowledgeable of the bank operations, products and service offerings.
• Balances cash drawer and maintains acceptable cash level in his/her area by following bank procedures and policies.
• Adhere to bank audit and compliance policies and procedures.
• Resolve a variety of simple maintenance requests and issues.
• Provides flexibility of coverage during banking center hours of operation and at other banking centers within the market as needed.

KNOWLEDGE, SKILLS & ABILITIES

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• A broad knowledge of products and services offered by the bank.
• Solid knowledge of bank-wide regulations and thorough knowledge of regulations and laws that relate to his/her department.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.

JOB TYPE: Full-Time, Non-exempt, 33 hours

WORK LOCATION: In person

SCHEDULE: Our branch is open Monday through Friday 8:30 - 5:00 and Saturday's 8:30 - Noon

Minster Bank is an equal opportunity employer.