Full Time Relationship Associate - Customer Service

Minster Bank; United States; Sur place; USD 25 000 - 40 000; Plein temps

Résumé du poste

Minster Bank in the United States is seeking a Customer Service Relationship Associate to retain and grow our customer base by delivering superior service and sales support. You will handle in-branch transactions, answer questions, and refer appropriate products to customers.

This role emphasizes building strong customer relationships, accurate cash handling, and adherence to bank policies. It requires knowledge of bank products and regulatory guidelines and offers in-person work across banking

Qualifications

• High school diploma or GED; or 1–3 months related experience and/or training; or equivalent combination of education and experience.
• Broad knowledge of bank products and services.
• Solid knowledge of bank regulations and related laws.
• Ability to follow detailed written or oral instructions and apply common sense.

Responsabilités

• Create strong customer relationships and drive bank growth through superior service.
• Cross-sell and refer products using an effective sales approach.
• Process over-the-counter transactions and assist customers with questions.
• Be knowledgeable of bank operations, products, and services.
• Balance cash drawer and maintain acceptable cash levels according to procedures.

Connaissances

Customer service

Sales ability

Regulatory knowledge

Communication

Formation

High school diploma or GED

Description du poste

WHY WORK FOR MINSTER BANK?

When choosing a bank partner, relationships matter. For over 100 years, Minster Bank has been helping individuals, families and businesses achieve their dreams by offering a variety of services. We encourage our employees to achieve their dreams by providing a family-friendly work environment that promotes growth, job satisfaction and teamwork.

JOB SUMMARY

The Customer Service Relationship Associate position is responsible for helping our branches retain and grow their customer base. This is accomplished by providing superior customer sales and service.

OTHER RESPONSIBILITIES

• Create strong customer relationships and bank growth through superior customer service.
• Cross-sell and refer products by using an effective and consistent sales approach.
• Serves our customers by processing over-the-counter transactions and assisting with questions.
• Be knowledgeable of the bank operations, products and service offerings.
• Balances cash drawer and maintains acceptable cash level in his/her area by following bank procedures and policies.
• Adhere to bank audit and compliance policies and procedures.
• Resolve a variety of simple maintenance requests and issues.
• Provides flexibility of coverage during banking center hours of operation and at other banking centers within the market as needed.

KNOWLEDGE, SKILLS & ABILITIES

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• A broad knowledge of products and services offered by the bank.
• Solid knowledge of bank-wide regulations and thorough knowledge of regulations and laws that relate to his/her department.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.

JOB TYPE: Full-Time, Non-exempt, 33 hours

WORK LOCATION: In person

SCHEDULE: Our branch is open Monday through Friday 8:30 - 5:00 and Saturday's 8:30 - Noon

Minster Bank is an equal opportunity employer.