Full Time Public Area Attendant

The Marcus Corporation; Pittsburgh (Allegheny County); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading hotel in Pittsburgh seeks a dedicated Housekeeping Associate to maintain cleanliness and provide exceptional service to guests. You'll be responsible for ensuring public areas are spotless and responding to guest needs promptly. Join a team that values personal connections and a commitment to service excellence.

Qualifications

• 1 year of experience in customer service or similar position.
• Previous housekeeping experience is a plus.

Responsibilities

• Maintain cleanliness of the hotel and public areas.
• Respond to guest requests in a friendly manner.
• Set up and maintain hotel lobby functions.

Skills

Customer Service

Verbal Communication

Education

High School Diploma

Job description

What You'll Do

Maintain cleanliness and appearance of the hotel, all the while providing amazing service to our guests along the way. Act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.

Some of your responsibilities include:

• Ensure that the lobby, hallways, public areas, including the sidewalk, brass awning poles, signage, entrance, and alley are kept clean.
• Deep cleaning of areas including the shampooing of rooms and public spaces as assigned.
• Set up and maintain complimentary hotel lobby functions including the morning coffee service.
• Deliver housekeeping items (hair dryers, ironing boards, irons, etc.) to guest rooms upon request from the front desk.
• Get assignments, keys, pager, and special guest requests from your supervisor at the beginning of your shift.
• Check and replenish your supplies and cleaning tools.
• Quickly respond to guest requests in a friendly manner.
• Return lost items with proper documentation to the Housekeeping Department.
• We all wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job post at times, as we all do.

What You Bring

• High School Diploma is preferred.
• 1 year of experience in customer service or similar position.
• Previous housekeeping experience is a plus.
• Passion for customer service and good verbal communication skills, basic writing skills.
• Flexible schedule, able to work evenings, weekends, and holidays when needed.

Be Yourself. Lead Yourself. Make it Count.
We are People Pleasing People.
Marcus Hotels & Resorts is an Equal Opportunity Employer.

Additional Information