Full-Time Patient Relations Specialist - TRAINING PROVIDED

Frederick Foot and Ankle Specialists, P.C.; Frederick (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

Frederick Foot and Ankle Specialists, P.C. is seeking a front desk receptionist to support patient services in a fast-paced clinic environment.

The role involves patient check-in/out, insurance verification, scheduling, and handling co-pays while maintaining a clean, organized reception area. Experience in medical offices is preferred, with strong communication and computer skills emphasized.

Qualifications

• High School diploma or equivalent.
• Minimum of 1 year customer service experience.
• Ability to lift up to 50 lbs and perform varied activities.
• Strong computer knowledge and written and spoken communication skills.
• Knowledge of medical terminology; familiarity with medical billing is a plus.
• Ability to work in a fast-paced clinic environment.

Responsibilities

• Register patients, collect and verify insurance information, and enter data into accounts.
• Answer phones, greet patients, schedule appointments and direct questions.
• Assist patients with forms, insurance authorizations, waivers, and eligibility checks.
• Collect co-pays and post payments; arrange payment plans when needed.
• Maintain and communicate the office schedule; notify changes to staff.
• Travel between Frederick offices as required.
• Ensure reception area, waiting room, and documentation are orderly.
• Support safety policies and participate in meetings.

Skills

Customer service

Communication skills

Phone etiquette

Ability to work under stress

Attention to detail

Education

High School diploma

Tools

Medical billing software

Job description

Description

STATEMENT OF PURPOSE:

The front office is responsible for providing professional patient services. The front office is responsible for patient registration, patient check-out, and telephone coverage. The front desk supports other administrative functions such as filing, collecting and verifying insurance information, coordinating and scheduling patient appointments. The front desk must have the ability to function in the fast paced clinic environment.

JOB DUTIES/RESPONSIBILITIES:

1. Follow Frederick Foot and Ankle Front Office protocols.
2. Answer phone queue, greeting patients, scheduling patient appoints, and answering/directing questions as necessary.
3. Collect and verify all demographic and insurance information on patients. Enter and scan all information necessary in patients’ accounts.
4. Assist patients in completing required forms, obtaining proper insurance authorizations, filling out waivers properly, and verifying insurance that is accepted by practice.
5. Prepare necessary paperwork for patients to be seen by provider according to protocols.
6. Open and close according to practice policy.
7. Assist patients in checking out. Collect and post appropriate co-pays and other amounts and/or make payment arrangements with patient if necessary.
8. Maintain office schedule for providers; keep practice personnel informed of updates/changes to schedule.
9. Call patients for late or missed appointments.
10. Listen to voicemail messages and distribute as appropriate.
11. Ensure that reception area is neat and clean.
12. Monitor patient waiting area and patient flow according to protocol.
13. Schedule follow up appointments for patients while checking out.
14. Verifies that all patients have been checked out and patients have been charged appropriately.
15. Verify insurance eligibility with insurance company (new patients, deductibles, referrals).
16. Audit all registration forms to ensure proper input of information.
17. Serves as patient advocate.
18. Arrives to work prepared as scheduled.
19. Adhere to safety policies and procedures, while maintaining an overall awareness of safety within the workplace.
20. Travel between offices as required.
21. Demonstrate good housekeeping attitudes and practices.
22. Demonstrate effort to conserve materials.
23. Attend all meetings as required.
24. Offer suggestions for operational or product improvement.
25. Perform other job related duties as may be assigned or required.

Requirements

JOB REQUIREMENTS

• High School graduate or equivalent.
• Minimum of 1 year customer service experience.
• Varied activities including, but not limited to, sitting, walking, bending, reaching, lifting and stooping. This requires full range of body motion for handling patients, hand-eye coordination and finger dexterity. Able to lift a maximum of 50 lbs.
• Computer knowledge and experience required.
• Good oral and written communication skills
• Knowledge of medical terminology/abbreviations; ability to appropriately address irritated patients; knowledge of established professional customer service concepts, principles, and practices; displays a pleasant and courteous phone manner; ability to work under stressful conditions; ability to prioritize and execute a variety of tasks simultaneously; ability to work with frequent interruptions; knowledge of medical billing helpful.