Front Desk Receptionist

Impression Foot & Ankle; San Tan Valley (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Impression Foot & Ankle in San Tan Valley, AZ is seeking a dedicated Front Desk Receptionist to join our podiatry clinic. You will be the first point of contact, greeting patients, scheduling, and handling payments while maintaining patient confidentiality and accurate records.

The role requires strong communication, organization, and teamwork in a healthcare setting. Prior front desk or EHR experience is a plus, with on-site work and a focus on friendly, efficient patient service.

Qualifications

• High school diploma or equivalent; further education in medical administration preferred.
• Proven front desk experience in a medical or healthcare setting.
• Strong communication and organizational skills.
• Proficiency with MS Office and patient management software.
• Knowledge of medical terminology and HIPAA regulations.

Responsibilities

• Greet patients and visitors upon entrance and provide a friendly welcome.
• Manage patient check-ins/outs and accurate paperwork processing.
• Schedule appointments and maintain the calendar.
• Answer phone calls and route inquiries appropriately.
• Process payments for services rendered and collect co-pays.
• Verify insurance eligibility and process claims.
• Maintain a clean, organized front desk and waiting area.
• Protect patient confidentiality in compliance with HIPAA.
• Update patient records in the clinic database with accuracy.
• Coordinate with medical staff to manage daily patient flow.
• Provide administrative support as needed.
• Order office supplies and manage inventory.
• Communicate appointment details and preparation instructions to patients.
• Participate in training to improve performance.
• Handle emergencies calmly with proper escalation.

Skills

Strong communication

Organizational skills

Interpersonal skills

HIPAA compliance

Multitasking

Education

High school diploma or equivalent

Medical administration education preferred

Tools

MS Office

Patient management software

EHR systems

Job description

Medical Front Desk ReceptionistJob DescriptionImpression

Foot & Ankle is excited to announce an opening for a dedicated and professional Front Desk Receptionist at our established podiatry clinic. This full-time role offers a unique opportunity to be an integral part of a team dedicated to providing exceptional care and service to our patients. As the first point of contact, our receptionist helps create a welcoming and efficient environment. This position is based in our clinic. If you are detail-oriented, personable, and have a passion for healthcare, we encourage you to apply.

Duties and Responsibilities

• Greet patients and visitors in a courteous and friendly manner upon entrance.
• Manage patient check-ins and check-outs, ensuring all necessary paperwork is filled out and processed accurately.
• Schedule appointments and maintain an organized appointment calendar.
• Answer phone calls, respond to inquiries, and route calls to the appropriate party.
• Collect and process payments from patients for services rendered.
• Verify patient insurance eligibility and process insurance claims promptly.
• Maintain a clean and organized front desk and waiting area.
• Handle sensitive information confidentially in compliance with healthcare regulations.
• Update patient records in the clinic’s database with accuracy.
• Coordinate with medical staff to manage the daily patient flow.
• Provide administrative support to the medical staff as needed.
• Manage supply inventory and order office supplies when necessary.
• Communicate effectively with patients, providing them with necessary appointment details and instructions for preparation.
• Participate in training and education to improve knowledge and performance level.
• Handle emergency situations calmly and efficiently with proper escalation to medical personnel.

Requirements

• High school diploma or equivalent; further education in medical administration or related field preferred.
• Proven experience in a front desk role, preferably in a medical or healthcare setting.
• Strong communication and organizational skills.
• Proficiency in computer applications including MS Office and patient management software.
• Ability to handle multiple tasks simultaneously and prioritize appropriately.
• Strong interpersonal skills, able to interact effectively with patients, families, and colleagues.
• Knowledge of medical terminology and healthcare procedures.
• Experience with electronic health record (EHR) systems is advantageous.
• Detail-oriented with a focus on accuracy and efficiency.
• Experience in handling patient confidentiality issues according to HIPAA regulations.
• Medical field experience is a bonus but not strictly necessary.