Full-Time Patient Intake & Scheduling Specialist

Olympic Sports & Spine; Washington (District of Columbia); On-site; USD 26,000 - 44,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with Company Match

Life Insurance

Job summary

Olympic Sports & Spine in the United States is seeking an Administrative Service Team Specialist for a full-time, onsite role at the Centralized Administrative Office in Washington. You will support new patient intake, scheduling, and referrals while delivering an exceptional patient experience.

The position operates Monday–Friday, 9:00 a.m. – 6:00 p.m., with a strong emphasis on teamwork, integrity, and quality care.

Qualifications

• High school diploma or equivalent with 1 year of office or clerical experience.
• Proficiency in Microsoft Word and Excel to support scheduling and data entry.
• Strong verbal and written communication and exceptional customer service.

Responsibilities

• Manage new patient intake, scheduling, and lead tracking.
• Use call center systems for outbound calls, texts, and follow-ups.
• Coordinate patient scheduling using clinic tools and insurance requirements.
• Prioritize urgent referrals and high-priority patients.
• Prepare paperwork and payment agreements and enroll patients in the portal.
• Monitor schedules and reassign patients to improve access.
• Notify clinic teams about same-day appointments and updates.
• Redirect referrals to appropriate locations based on capacity.
• Support Medicaid admission requirements and scheduling guidelines.
• Answer calls and manage voicemails, providing excellent service.

Skills

Strong communication

Customer service

Organizational skills

Problem solving

Phone etiquette

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office (Word & Excel)

Job description

Olympic Sports & Spine in the United States is seeking an Administrative Service Team Specialist for a full-time, onsite role at the Centralized Administrative Office in Washington. You will support new patient intake, scheduling, and referrals while delivering an exceptional patient experience.

The position operates Monday–Friday, 9:00 a.m. – 6:00 p.m., with a strong emphasis on teamwork, integrity, and quality care.