Patient Access & Scheduling Specialist

Olympic Sports & Spine; Fife (WA); On-site; USD 26,000 - 44,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with Company Match

Life Insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Paid Time Off (PTO)

Job summary

Olympic Sports & Spine (OSS) is hiring a Full-Time Administrative Service Team (AST) member to support patient intake, scheduling, and referral management at our Centralized Administrative Office in Fife, WA. You will help patients begin their path to recovery through efficient coordination and responsive service.

This onsite role offers a competitive pay range of $19.50 - $31.96 per hour and a schedule Monday–Friday, 9:00 a.m.

Qualifications

• High school diploma or equivalent.
• One year of office, administrative, customer service, scheduling, or clerical experience; or an equivalent combination of education and experience.

Responsibilities

• Manage new patient intake, scheduling, and lead-tracking activities to ensure timely patient contact and appointment coordination.
• Utilize call center systems to conduct outbound calls, texts, and follow-up communications with prospective and waitlisted patients according to established protocols.
• Coordinate patient scheduling using clinic caseload management tools, provider specialty information, insurance requirements, and patient preferences.
• Identify and prioritize urgent referrals and high-priority patients to facilitate prompt scheduling.
• Complete intake procedures, including collecting patient information, sending welcome communications, promoting patient portal enrollment, and preparing patients for required paperwork and payment agreements.
• Monitor clinic schedules and reassign patients when appropriate to improve access, reduce wait times, and accommodate patient-specific needs.
• Communicate same-day new patient appointments and scheduling updates to clinic teams.
• Manage specialized scheduling processes, including Functional Capacity Evaluations (FCE) and Progressive Goal Attainment Program (PGAP) appointments.
• Assign and redirect referrals to appropriate clinic locations based on capacity, wait times, referral requirements, and operational needs.
• Support Medicaid admission requirements and ensure compliance with applicable scheduling guidelines.
• Answer incoming calls, manage voicemail communications, and provide exceptional customer service to patients and referral sources.

Skills

Microsoft Office

Verbal and written communication

Customer service

Organizational skills

Problem solving

Multi-line phone system

Relationship building

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Phone system

Job description

Olympic Sports & Spine (OSS) is hiring a Full-Time Administrative Service Team (AST) member to support patient intake, scheduling, and referral management at our Centralized Administrative Office in Fife, WA. You will help patients begin their path to recovery through efficient coordination and responsive service.

This onsite role offers a competitive pay range of $19.50 - $31.96 per hour and a schedule Monday–Friday, 9:00 a.m.