Patient Service Representative (Float) - Thurston County

Olympic Sports and Spine; Olympia (WA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Comprehensive training

Pay differential of $8,000

Job summary

Olympic Sports & Spine seeks a Patient Service Representative - Float to provide fill-in coverage at all 24 clinics. The role requires proactive scheduling, excellent customer service, and the ability to adapt to varied clinic environments. PSRs receive comprehensive training and an $8,000 pay differential to acknowledge commitment across OSS locations.

The position is full-time, 40 hours weekly, with Monday–Friday shifts starting as early as 7:00 a.m. and ending by 6:20 p.m.

Qualifications

• High School diploma or equivalent plus 3 years related experience.
• Experience in an appropriately related position or equivalent education/experience.
• Strong organizational and communication skills.

Responsibilities

• Process all activity related to patient services, including scheduling, insurance verification, and chart maintenance.
• Receive incoming patient calls and collect treatment and billing information.
• Verify insurance and obtain required authorizations.
• Balance cash and print reports; handle daily mail and reminders.
• Communicate with OSS staff and referrals; support front desk operations.

Skills

Insurance verification

Computer skills

Office procedures

Multiline telephone

Communication

Follow instructions

Organization

Prioritization

Education

High School diploma or equivalent

Job description

Patient Service Representative (PSR) - Float

PSR Float provides "fill-in" coverage at all 24 clinics.

Olympic Sports & Spine is looking for a Patient Service Representative - Float. Do you enjoy working with and meeting diverse groups of people, and do you acclimate quickly to new work environments? Are you a proactive medical scheduler experienced in effectively resolving scheduling issues? And do you think delivering "excellent customer service" is more than just a tagline? Then you must be looking for a company like Olympic Sports & Spine.

Local Roots. Local Ownership. Local Commitment.

Olympic Sports & Spineis committed to providing quality customer service and care to our patients and being a great employer to our employees. All PSRs receive a comprehensive training program and ongoing support. In addition, OSS is offering an $8,000 pay differential for this position to reflect our appreciation and understanding of the commitment requiredto work at any OSS location.

This is a full-time position; 40 hours per week are guaranteed. This job requires working Monday - Friday (no weekends); work hours may vary, but will begin no earlier than 7:00 a.m. and end no later than 6:20 p.

Summary of Duties:

Process all activity related to OSS's patient services. Patient service functions include patient phone calls, scheduling, insurance verification, follow-up, maintaining charts, filing, and communication with referral sources. Additionally, PSR will perform other daily operational functions associated with the front desk position.

Manage all Aspects of High-Volume Patient Scheduling:

• Receive incoming patient phone calls.
• Collect necessary information from patients for treatment and billing purposes.
• Verify insurance and obtain necessary authorizations if required.
• Fax appropriate paperwork to referral sources.
• Scan documents into the patient's account.
• Build and maintain all patient charts.
• Collect any money owed from patients, balance all money nightly, and print reports.
• Pull charts for the next day's appointments and make reminder calls
• Communicate with OSS staff through Outlook email.
• Communicate closely with billing and treating staff to resolve any patient issues.
• Open and sort mail daily.
• Perform related duties as required.
• Participate in educational activities and attend monthly staff meetings.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below specify the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Knowledge of insurance and the verification process.
• Knowledge of computer programs.
• Knowledge of business office procedures.
• Ability to operate a computer, scanner, fax/copy, and basic office equipment.
• Ability to operate a multi-line telephone system.
• Effective oral and written communication with patients, staff, insurers, and referral sources.
• Ability to read, understand, and follow oral and written instructions.
• Must be well organized, detail-oriented, and able to prioritize Tasks.

Education/Experience:

High School graduation or equivalent AND three years of experience in an appropriately related position OR Equivalent education/experience.

Benefits

• Eligible employees receive a comprehensive benefits package, including:
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Life Insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Paid Time Off (PTO)

View our benefits summary: https://www.osstherapy.com/employee-benefits

Equal Opportunity Employer

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.

As part of our commitment to maintaining a safe and compliant workplace, all offers of employment at Olympic Sports & Spine are contingent upon the successful completion of a thorough background screening process. This may include, but is not limited to, verification of employment history, education, credit check (where applicable), criminal record check, and reference checks.

By submitting your application for this position, you acknowledge and consent to the background screening process. Any offer of employment will be conditional until the screening process is completed and the results are deemed satisfactory by Olympic Sports & Spine.

Olympic Sports & Spine is an equal opportunity employer and will comply with all applicable local, state, and federal laws regarding background screening.