Full-Time Parts & Service Specialist — Customer-Focused

Weingartz; Ann Arbor (MI); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Award-Winning Benefits

100% Employer-Paid Benefits

401(k) Employer Match

Paid Time Off

Career Growth

Tuition Reimbursement

Employee Discounts

Employee Assistance Program (EAP)

Job summary

Weingartz in Ann Arbor, MI is seeking a full-time Retail Service Associate to help customers with parts selection, service scheduling, and inquiries in person or remotely. You will create and manage orders with accuracy, answer technical questions, and support loading/unloading of equipment while upholding high service standards.

Excellent communicators with basic mechanical knowledge will thrive here, as you contribute to a clean, organized store and teamwork-driven environment with a strong

Qualifications

• Proficient with standard desktop software, especially Excel.
• Attention to detail with accurate data entry and documentation.
• Excellent verbal and written communication skills.
• Basic mechanical/technical understanding; experience in parts or service environments preferred.
• Ability to work independently with light supervision.
• Demonstrates commitment to customer first behavior and team collaboration.
• Ability to lift and/or move up to 50 pounds and follow written and verbal instructions.

Responsibilities

• Assist customers with parts selection, service scheduling, and general service inquiries in person, over the phone, via email, and through text communication.
• Create, process, and manage parts and service orders accurately while ensuring clear communication and customer expectations.
• Answer basic technical questions and direct customers to appropriate solutions, resources, or next steps.
• Safely support the loading and unloading of equipment as needed.
• Deliver exceptional customer service by following the G.R.E.A.T. Customer Service Process.
• Ensure customers are assisted promptly while maintaining a high level of accuracy and service quality.
• Maintain a clean, organized, and efficient work environment.
• Demonstrate a strong understanding of customer-facing operations and follow procedures that help minimize loss, waste, and rework.
• Handle inbound, outbound, and in-store customer communications and support activities.
• Assist with warehouse responsibilities including inventory organization, cleanliness, and inventory accuracy as needed.

Skills

Excel

Attention to detail

Verbal and written communication

Mechanical understanding

Independent work

Team collaboration

Data entry

Lifting up to 50 lbs

Job description

Weingartz in Ann Arbor, MI is seeking a full-time Retail Service Associate to help customers with parts selection, service scheduling, and inquiries in person or remotely. You will create and manage orders with accuracy, answer technical questions, and support loading/unloading of equipment while upholding high service standards.

Excellent communicators with basic mechanical knowledge will thrive here, as you contribute to a clean, organized store and teamwork-driven environment with a strong