Parts Counter Specialist - Growth, Training & 401k Match

Wieland - Clare; Clare (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401K Plan + Match

Vacation

Short/Long Term Disability

Growth opportunities

Paid Training

Appreciation Lunches

Family owned and operated

Long term job security

Health and wellness

Discounts on products and services

Job summary

Team Wieland Truck & Trailer in Michigan is seeking a Parts Counter/Customer Service associate to support mechanics and customers with truck parts. You will reference catalogs and manuals to identify correct parts by make, model, and year, pick items from the warehouse, and issue them at the parts counter.

The role requires strong customer service, basic Windows 10 and Excel skills, and the ability to lift up to 50 lbs (and up to 100 lbs occasionally).

Qualifications

• Customer service experience is required.
• Ability to locate items from the warehouse and issue parts to mechanics and customers from the parts counter.
• Must be able to locate availability of parts if the dealer is out of stock.
• Basic knowledge of Microsoft Windows 10 and Excel is required.
• Experience with ADP Dealer Management system and OEM catalog programs is preferred.
• High school diploma or GED; Associates degree preferred or equivalent experience.

Responsibilities

• Provide excellent customer service at the parts counter.
• Refer to electronic parts catalogs and manuals to identify the correct parts for the truck make, model, and year.
• Locate items from the warehouse and issue parts to mechanics and customers.
• Check part availability when stock is low or out of stock.
• Maintain cleanliness of the work area and perform other duties as assigned.

Skills

Customer service

Communication

Teamwork

Adaptability

Dependable

Self-motivated

Education

High school diploma or GED

Associates degree preferred or equivalent experience in field

Tools

Windows 10

Excel

ADP Dealer Management system

OEM inventory catalog programs

Job description

Team Wieland Truck & Trailer in Michigan is seeking a Parts Counter/Customer Service associate to support mechanics and customers with truck parts. You will reference catalogs and manuals to identify correct parts by make, model, and year, pick items from the warehouse, and issue them at the parts counter.

The role requires strong customer service, basic Windows 10 and Excel skills, and the ability to lift up to 50 lbs (and up to 100 lbs occasionally).