Customer-Driven Parts & Service Specialist

Weingartz; Cedar Springs (MI); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Award-Winning Benefits

100% Employer-Paid Benefits

401(k) Retirement Plan (match)

Paid Time Off

Career Growth

Tuition reimbursement

Employee Discounts

EAP

Job summary

Weingartz in Cedar Springs, MI, is seeking a part-time customer service/parts associate to help customers in person and across channels. You will assist with parts selection, service scheduling, order processing, and basic technical questions, while delivering exceptional service.

You will support warehouse tasks, maintain data accuracy, and follow our CARE principles. Open retail hours include weekdays and Saturday shifts, with potential transition to full-time based on performance.

Qualifications

• Proficient with standard desktop software and data entry.
• Excellent verbal and written communication skills.
• Basic mechanical and technical understanding; relevant experience preferred.
• Ability to lift and move up to 50 pounds.

Responsibilities

• Assist customers with parts selection, service scheduling, and general service inquiries in person, over the phone, via email, and through text communication.
• Create, process, and manage parts and service orders accurately while ensuring clear communication and customer expectations.
• Answer basic technical questions and direct customers to appropriate solutions, resources, or next steps.
• Safely support the loading and unloading of equipment as needed.
• Deliver exceptional customer service by following the G.R.E.A.T. Customer Service Process.
• Ensure customers are assisted promptly while maintaining a high level of accuracy and service quality.
• Maintain a clean, organized, and efficient work environment.
• Demonstrate a strong understanding of customer-facing operations and follow procedures that help minimize loss, waste, and rework.
• Handle inbound, outbound, and in-store customer communications and support activities.
• Assist with warehouse responsibilities including inventory organization, cleanliness, and inventory accuracy as needed.

Skills

Excel

Attention to detail

Communication

Independent worker

Mechanical knowledge

Customer service

Desktop software

Tools

Microsoft Excel

Job description

Weingartz in Cedar Springs, MI, is seeking a part-time customer service/parts associate to help customers in person and across channels. You will assist with parts selection, service scheduling, order processing, and basic technical questions, while delivering exceptional service.

You will support warehouse tasks, maintain data accuracy, and follow our CARE principles. Open retail hours include weekdays and Saturday shifts, with potential transition to full-time based on performance.