Full-Time Office Manager / Inside Sales Coordinator

Liftology Houston Metro; Katy (TX); On-site; USD 28,000 - 48,000; Full time

Benefits offered by this job

Healthcare plan

Paid holidays

Paid time off

Career progression

Job summary

Liftology is seeking an attentive Office/Sales Support professional for our Katy, TX location. You will handle inbound/outbound calls, manage leads, prepare quotes, and coordinate installations and service visits with the technical team.

Ideal candidates are energetic, customer-focused, and comfortable navigating CRM systems and MS Office. Bilingual English/Spanish is a strong plus, with a typical hourly rate of $20–$35 and opportunities for growth.

Qualifications

• Energetic, outgoing, and friendly demeanor.
• Excellent verbal and written communication.
• Bilingual English/Spanish is a strong plus.
• Strong customer service orientation and problem-solving.
• Excellent organizational and time-management skills.
• Self-motivated with the ability to prioritize tasks.
• Ability to multitask in a fast-paced environment.
• Experience with Microsoft Office and CRM systems.
• Professional appearance and reliable transportation.

Responsibilities

• Answer incoming calls promptly in a professional manner.
• Follow up with new leads and connect with prospective clients.
• Communicate with prospects via phone, email, and video to assess needs.
• Discuss products, features, pricing and schedule in-home evaluations.
• Log activities and customer data in CRM systems.
• Schedule in-home evaluations, installations, and service visits.
• Create and share quotes, then follow up to close sales.
• Coordinate orders and shipments with manufacturers.
• Manage invoicing and payment processing.
• Oversee day-to-day office operations and scheduling.
• Collaborate with clients and team through the sales and service process.

Skills

Communication

Customer service

Bilingual EN/ES

CRM software

Microsoft Office

Tools

CRM software

Microsoft Office

Job description

Responsibilities & Duties:

• Answer every incoming call promptly and in a professional, friendly, and knowledgeable manner.
• Promptly follow up with new leads as they are received. Comfortable making outbound calls and connecting with prospective clients and families navigating sensitive mobility needs.
• Communicate with prospects and existing customers via phone, email, and video to understand their needs.
• Discuss products, features, and pricing, answer questions, and address concerns in order to schedule qualified in-home evaluations for our technical team.
• Accurately log all activities, communications, and customer data in CRM systems.
• Schedule in-home evaluations, installations, and service repairs for leadership and technicians.
• Create quote proposals, share them with clients, and actively follow up to close sales.
• Order equipment and communicate with manufacturers to manage lead times, ship dates, deliveries, and tracking.
• Manage invoicing, billing, and payment processing.
• Oversee day-to-day office operations, inventory tracking, and team scheduling.
• Work closely with clients, our team, and our manufacturing partners throughout the sales, installation, and service process to ensure a top-notch, client-focused experience!

Requirements & Working Conditions:

• Possess an energetic, outgoing, and friendly demeanor.
• Excellent verbal & written communication skills, with a natural ability to build rapport and trust over the phone.
• Bilingual (English/Spanish speaking) is a strong plus!
• Strong customer service orientation, empathy, and problem-solving abilities.
• Strong organizational skills, time management, attention to detail, and ability to learn quickly.
• Self-motivated and self-directed, with the ability to prioritize tasks efficiently.
• Ability to work under pressure and multitask in a fast-paced environment.
• Ability to work both independently and as an active, collaborative member of the team.
• Proficiency with Microsoft Office software, spreadsheets, and CRM systems.
• Professional appearance, punctuality, and a strong work ethic.
• Must be able to safely lift 30-50 lbs (handling office deliveries, marketing materials, or small inventory items).
• Requires reliable transportation and a current valid driver’s license.
• Ability to pass a background check and alcohol/drug tests.
• Previous office, inside sales, customer service, or administrative experience is ideal, but a great attitude and willingness to learn are what matter most.

Hours:

• Approximately 8:00 AM - 5:00 PM, Monday - Friday (onsite at our Katy office location).

Salary & Benefits:

• Approximately $20-$35/hour - depending on experience.
• Paid holidays + paid personal time off per year.
• Healthcare plan allowance available.
• Clear career progression and advancement opportunities based on performance, operational leadership, and company growth.

Company Description:

Liftology is a home accessibility solutions company specializing in the sale, installation, and service of mobility equipment and related accessibility solutions. Our offerings include a comprehensive range of mobility products such as stairlifts, ramps, patient lifts, vehicle lifts, vertical platform lifts, elevators, and more.

We serve seniors, veterans, and individuals with disabilities or mobility challenges, helping them live safely and independently at home and in their communities.