Full-Time Neurology Patient Services Specialist

UPMC; Pittsburgh (Allegheny County); On-site; USD 34,000 - 42,000; Full time

Job summary

UPMC University of Pittsburgh Physicians in Pittsburgh is seeking a Full-Time Patient Services Representative to support Shadyside Neurology. You will greet patients, collect payments, verify demographics and insurance, and promote MyUPMC.

You will schedule follow-up appointments, explain financial responsibilities, assist with self-check-in technology, and route calls to the appropriate clinical staff. This role emphasizes service excellence and HIPAA compliance.

Qualifications

• High level of customer service skills.
• Experience with scheduling and front-desk duties.
• Familiarity with HIPAA privacy rules.
• Ability to explain copayments and collect payments when applicable.

Responsibilities

• Greet patients warmly and verify demographic and insurance information.
• Explain copayments and financial obligations and collect payments when applicable.
• Schedule follow-up appointments and connect patients to resources.
• Assist patients with self-arrival technology and check-in at desk.
• Verify insurance benefits and register patients in MyUPMC portal.
• Triage incoming calls and route to appropriate departments.

Skills

Customer service

Scheduling

Cash handling

HIPAA compliance

Medical office

Job description

UPMC University of Pittsburgh Physicians in Pittsburgh is seeking a Full-Time Patient Services Representative to support Shadyside Neurology. You will greet patients, collect payments, verify demographics and insurance, and promote MyUPMC.

You will schedule follow-up appointments, explain financial responsibilities, assist with self-check-in technology, and route calls to the appropriate clinical staff. This role emphasizes service excellence and HIPAA compliance.