Patient Svcs Representative

UPMC; Pittsburgh (Allegheny County); On-site; USD 34,000 - 42,000; Full time

Job summary

UPMC University of Pittsburgh Physicians in Pittsburgh is seeking a Full-Time Patient Services Representative to support Shadyside Neurology. You will greet patients, collect payments, verify demographics and insurance, and promote MyUPMC.

You will schedule follow-up appointments, explain financial responsibilities, assist with self-check-in technology, and route calls to the appropriate clinical staff. This role emphasizes service excellence and HIPAA compliance.

Qualifications

• High level of customer service skills.
• Experience with scheduling and front-desk duties.
• Familiarity with HIPAA privacy rules.
• Ability to explain copayments and collect payments when applicable.

Responsibilities

• Greet patients warmly and verify demographic and insurance information.
• Explain copayments and financial obligations and collect payments when applicable.
• Schedule follow-up appointments and connect patients to resources.
• Assist patients with self-arrival technology and check-in at desk.
• Verify insurance benefits and register patients in MyUPMC portal.
• Triage incoming calls and route to appropriate departments.

Skills

Customer service

Scheduling

Cash handling

HIPAA compliance

Medical office

Job description

UPMC University of Pittsburgh Physicians ishiring a Full-Time Patient Services Representative to help support Shadyside Neurology.

Hours: Monday through Friday, 7:45 am to 4:15 pm.

Location: Shadyside

Purpose: A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence. Patient Services Representative display strong customer service skills that ensure that patients and family members have the desired UPMC Experience at UPMC physician practices, hospitals, and outpatient surgery departments.

Responsibilities:

• Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
• Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
• Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
• Schedule or connect patient to resources to schedule for ancillary services at checkout
• Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
• Assist patients in education of financial responsibility and connect them to advocacy resources as needed
• Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
• Promote MyUPMC patient portal and assist patients in registration when applicable
• Collect copayments and any other applicable patient payments at the point of service
• Provide a warm greeting for all patients
• Register patients in Biometrics (fingerprint recognition) program and explain benefits
• Confirm and/or update patient registration information at checkout
• Appropriately distribute / triage phone calls to other areas and / or clinical providers
• Schedule follow-up appointments within the practice at checkout