Full-Time, Networking Engineer

Ltvplus; Brandon (FL); Remote; USD 60,000 - 80,000; Full time

Job summary

A remote-first company is seeking an IT professional to deliver exceptional customer experiences. The role involves troubleshooting networking issues, maintaining documentation, and providing high-level customer service while working with advanced technologies. Join a diverse team dedicated to enhancing customer satisfaction in a fast-paced environment.

Qualifications

• Demonstrate knowledge in IT and network administration.
• Diagnose and resolve Tier II networking issues.
• Maintain high customer service levels.

Responsibilities

• Work with vendors on ISP outages.
• Assist in maintaining client documentation.
• Provide top-notch customer service.

Skills

Firewall

Networking

Customer Service

Tools

Cisco

Palo Alto

Microsoft Windows Server

Active Directory

O365

Job description

Help Customers from Anywhere in the World

Job Openings

Help Customers from Anywhere in the World

F726

Is This YOU? Then We Want to Meet You!

• Feeling stagnated in your current IT role? No two days are alike in the MSP world!
• This is a fast-paced, ever-changing IT position.
• You will work hands-on with the latest technology in multiple environments.
• All while engaging our clients in the process to understand their technology needs and enhance their technology efficiencies.

If this sounds like you, then you’re just who we’re looking for to join our team!

Who We Are:

At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

Your Mission Will Be To:

• Demonstrate knowledge and experience in information technology and network administration.
• Diagnose, research, troubleshoot, and resolve Tier II networking hardware and software issues.
• Maintain the highest possible level of customer service.
• Work with vendors to provide clients with updates on ISP outages or vendor support issues.
• Assist with the upkeep of client environment documentation.

Tech Checklist – Gotta Have It!

• Must have Firewall experience.
• Proactive and independent networking expert who performs a variety of Tier II networking responsibilities.
• Thorough working knowledge of network technology, including configuring, deploying, and managing networking hardware and software.
• Skilled communicator on all levels and dedicated to providing top-notch customer service.
• Meticulous attention to detail (shown through your timekeeping, documentation, and execution of the technical work).

To best serve our clients, you may be required to operate within one or multiple centers of excellence (COE) including skills such as:

• Network infrastructure devices, such as routing/switching (Cisco/Arista/Extreme)
• Firewalls (Palo Alto, Cisco)
• Configuring routing protocols and other network technologies such as BGP, OSPF, EIGRP, VRF, SSL VPN, IPSEC, MPLS, QoS, STP, HSRP, VTP
• Ether channel, WAN Acceleration, IPv4, IPv6, SD-WAN (Viptela)
• WAN technologies: OC-X, Ethernet, MPLS, SONET
• Public DNS, Network Management (SNMP, MIB)
• Configuration of DMZ, IDS/IPS, Sniffers, Encryption, ACLs, 802.1x
• Wireless technologies (802.11a/b/g/n, WPA2, WLC, WAP)
• Remote Access Platforms, such as Cisco AnyConnect, Netskope Private Access, and Secure Web Gateway
• Microsoft Windows Server 2008 to present
• Microsoft Windows 10 to Present
• Microsoft Remote Desktop 2008 to Present
• Citrix Receiver
• Active Directory, DNS, DHCP
• O365 (Azure, Intune, SharePoint, Exchange Online, etc.)

Ready to use your skills to deliver top-tier service in a fast-paced and supportive environment?

Click Here - Your First 30-60-90 Days at LTVplus: What to Expect

Note: Only shortlisted candidates will be contacted.

Working conditions: 4 am – 1 pm PST Monday–Friday