Full Time Medical Receptionist

ADP, Inc.; Brighton (MI); On-site; USD 48,712,000 - 54,443,000; Full time

Job summary

Dermatology Specialists of Brighton is seeking a friendly, professional Front Desk Medical Receptionist to greet patients, manage phone calls, schedule appointments and support the front desk in a busy dermatology practice in Brighton, MI. Pay is $17-$19 per hour, depending on experience.

The role requires a High School Diploma or GED and 1–2 years of medical customer service and administrative experience, with familiarity in Microsoft Office and EMR systems to maintain patient charts and

Qualifications

• High School Diploma or GED required.
• 1–2 years of medical customer service and administrative experience.
• Experience with Microsoft Office, practice management, EMR, copiers, PCs and printers.

Responsibilities

• Greet patients and visitors in a professional, friendly manner.
• Answer and triage phone calls; route inquiries and provide information.
• Schedule appointments and organize patient flow using the EMR system.
• Maintain and organize patient charts, HIPAA documentation and office records.
• Assist back-office staff and clinicians to ensure smooth patient service.

Skills

Customer service

Scheduling

Interpersonal communication

Education

High School Diploma or GED

Tools

Microsoft Office

EMR

Practice management software

Job description

Are you a warm and welcoming person that loves talking to people every day? Then this is the job for you! Dermatology Specialists of Brighton is currently recruiting for a Friendly, Professional, Full Time, Front Desk Medical Receptionist for our busy Dermatology practice. Pay $17-$19/hour based on experience

Position Summary:

Performs medical office reception duties to provide outstanding service to patients, including greeting patients and visitors, answering the telephone, scheduling appointments, obtaining photo identification and insurance cards, maintaining the reception workspace and lobby areas, coordinating the flow of incoming patients, informing the back office staff of specific patient needs, setting up, organizing and pulling patient charts, maintaining patient charts, compiling the daily patient count and collecting payments due.

Essential Duties and Responsibilities:

• Greet patients and clients in person and on the telephone in a professional, timely and friendly manner.
• Answers telephone: Screens, performs triage, and routes calls. Takes accurate messages, answers questions regarding hours of operation, location of practice, services provided, fees, verification of insurance benefits, financial questions, etc.
• Organizes daily patient flow by providing accurate appointment data, pulling files of scheduled patients, coordinates incoming patient flow via electronic medical records system, notifies back office of arrivals.
• Maintains medical records, HIPAA documentation including letters, photographs, office notes, referrals as assigned.
• Enters patient data into the EMR database and appointments into scheduling system.
• Maintains tracking list of no shows, cancellations, late arrivals and missed appointments.
• Informs patients of the office's payment policy and procedures, collects patient payments in accordance with the time-of service payment policy.
• Works cooperatively with supervisors co-workers, medical and back office staff and physicians to provide professional and high standards patient service/care.
• Adheres to scheduled work and break hours to ensure adequate front desk coverage.
• Performs other related duties as needed and assigned.

Qualifications (Minimum Education and Experience Required)

• High School Diploma or GED
• One to two years of prior medical customer service and administrative experience.
• Experience with Microsoft Office, practice management, EMR, copiers, personal computers, printers, facsimiles, telephone.

Core Competencies

• "Customer First" Approach (responsive, helpful, conscientious, with both external patients and internal staff.
• Interpersonal Communication Skills (personable, tactful, diplomatic, builds rapport, treats others with dignity and respect, listens effectively)