Full – Time Leasing Consultant

University Partners; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

University Partners in Orlando, FL is seeking a Leasing Consultant to drive leasing, marketing, and resident relations. You will deliver exceptional customer service, conduct tours, and help meet occupancy and revenue goals.

The role requires strong communication, sales and organizational skills, with knowledge of Fair Housing standards. Weekend availability and teamwork are important, along with handling applications and lease documentation.

Qualifications

• High school diploma or GED is required.
• Bachelor’s degree is preferred.
• Experience in leasing, sales, marketing, or customer service is preferred.

Responsibilities

• Provide excellent customer service to residents, prospects, guests, and vendors.
• Lease apartments in line with occupancy and revenue goals.
• Follow Fair Housing standards in all interactions.
• Conduct tours and present community features and amenities.
• Support marketing and outreach efforts.
• Review applications including income, credit, and background screening.
• Prepare and maintain lease files and required documentation.
• Verify apartment readiness prior to move-in.
• Support lease renewal and retention efforts.
• Track leads and follow-ups in property management systems.
• Respond to calls, emails, and resident communications promptly.
• Assist with work order entry and maintenance communication.
• Maintain leasing office and model units.

Skills

Customer service

Sales skills

Communication

Interpersonal skills

Time management

Confidentiality

Team player

Weekend availability

Rent calculations

Social media

Education

High School Diploma or GED

Bachelor's Degree preferred

Job description

++About++++University Partners++
University Partners provides best-in-class student housing across the country, focusing on service, community experience, and operational excellence. Our teams create environments where students feel supported, safe, and proud to call home.

++Job Purpose++

The Leasing Consultant supports leasing, marketing, and resident relations by delivering excellent customer service, supporting occupancy goals, and ensuring compliance with Fair Housing and company policies.

++Primary Duties & Responsibilities++

• Provide excellent customer service to residents, prospects, guests, and vendors.
• Lease apartments in alignment with occupancy and revenue goals.
• Follow Fair Housing standards in all interactions.
• Conduct tours and present community features and amenities.
• Support marketing and outreach efforts.
• Review applications including income, credit, and background screening.
• Prepare and maintain lease files and required documentation.
• Verify apartment readiness prior to move-in.
• Support lease renewal and retention efforts.
• Track leads, guest cards, and follow-ups in property management systems.
• Respond to calls, emails, and resident communication professionally and timely.
• Assist with work order entry and maintenance communication.
• Support move-in processes including documentation and system setup.
• Maintain leasing office, model units, and amenity presentation.
• Maintain knowledge of market competitors, pricing, and concessions.
• Maintain a thorough knowledge of lease terms, unit specifications, availability, current market conditions, and all community policies.
• Ensure understanding of required application information, screening process, policies, and procedures.

++Qualifications++

• Strong customer service and sales skills.
• Strong communication and interpersonal skills.
• Ability to understand and explain lease documents.
• Strong attention to detail and organization.
• Ability to multitask and manage time effectively.
• Ability to maintain confidentiality.
• Ability to work independently and in a team environment.
• Basic math skills including percentages and rent calculations.
• Ability to work weekends and peak leasing season schedules.
• Comfortable using social media platforms and creating posts for marketing, outreach, and community engagement.

++Education & Experience++

• High School Diploma or GED required
• Bachelor's Degree preferred
• Leasing, sales, marketing, or customer service experience preferred