Full - Time Leasing Consultant

University Partners; Charlottesville (VA); On-site; USD 32,000 - 44,000; Full time

Job summary

University Partners is seeking a Leasing Consultant to provide exceptional customer service, conduct property tours, and lease apartments in alignment with occupancy goals.

The role involves marketing support, fair housing compliance, and handling applications with income, credit, and background screening. Ideal candidates have strong communication and multitasking abilities and can work weekends during peak leasing season.

Qualifications

• Minimum education: High School Diploma or GED; Bachelor’s degree preferred.
• Experience in leasing, sales, marketing or customer service preferred.
• Strong customer service and sales skills required.
• Excellent communication and interpersonal abilities; ability to explain lease terms clearly.
• Detail-oriented, organized, and able to multitask and manage time.
• Proven confidentiality and ability to work independently or with a team.
• Comfort with social media for marketing and outreach.

Responsibilities

• Provide excellent customer service to residents, prospects, guests, and vendors.
• Lease apartments to meet occupancy and revenue goals.
• Follow Fair Housing standards in all interactions.
• Conduct tours and present community features and amenities.
• Support marketing and outreach efforts.

Skills

Customer service

Sales skills

Communication

Explain lease documents

Attention to detail

Organization

Multitasking

Confidentiality

Independent and team work

Social media marketing

Education

High School Diploma or GED

Bachelor’s Degree preferred

Leasing/sales/marketing/customer service experience preferred

Job description

Are you outgoing, sales minded, who enjoys connecting with people and delivering excellent customer service?

If you’re a confident communicator with a positive attitude and a willingness to learn, this could be a great opportunity to begin or grow your career in student housing.

About University Partners

University Partners provides best-in-class student housing across the country, focusing on service, community experience, and operational excellence. Our teams create environments where students feel supported, safe, and proud to call home.

Job Purpose

• The Leasing Consultant supports leasing, marketing, and resident relations by delivering excellent customer service, supporting occupancy goals, and ensuring compliance with Fair Housing and company policies.

Primary Duties & Responsibilities

• Provide excellent customer service to residents, prospects, guests, and vendors.
• Lease apartments in alignment with occupancy and revenue goals.
• Follow Fair Housing standards in all interactions.
• Conduct tours and present community features and amenities.
• Support marketing and outreach efforts.
• Review applications including income, credit, and background screening.
• Prepare and maintain lease files and required documentation.
• Verify apartment readiness prior to move-in.
• Support lease renewal and retention efforts.
• Track leads, guest cards, and follow-ups in property management systems.
• Respond to calls, emails, and resident communication professionally and timely.
• Assist with work order entry and maintenance communication.
• Support move-in processes including documentation and system setup.
• Maintain leasing office, model units, and amenity presentation.
• Maintain knowledge of market competitors, pricing, and concessions.
• Maintain a thorough knowledge of lease terms, unit specifications, availability, current market conditions, and all community policies.
• Ensure understanding of required application information, screening process, policies, and procedures.

Qualifications

• Strong customer service and sales skills.
• Strong communication and interpersonal skills.
• Ability to understand and explain lease documents.
• Strong attention to detail and organization.
• Ability to multitask and manage time effectively.
• Ability to maintain confidentiality.
• Ability to work independently and in a team environment.
• Basic math skills including percentages and rent calculations.
• Ability to work weekends and peak leasing season schedules.
• Comfortable using social media platforms and creating posts for marketing, outreach, and community engagement.

Education & Experience

• High School Diploma or GED required
• Bachelor’s Degree preferred
• Leasing, sales, marketing, or customer service experience preferred