Full - Time Leasing Consultant

University Partners; Bloomington (IN); On-site; USD 35,000 - 50,000; Full time

Job summary

University Partners is seeking a Leasing Consultant in Bloomington, Indiana. This role focuses on customer service, leasing, and resident relations. Responsibilities include leasing apartments, conducting tours, and ensuring compliance with Fair Housing standards. Candidates must possess strong customer service and sales skills and preferably have experience in leasing or customer service. A High School Diploma or GED is required, with a Bachelor’s Degree preferred. The position also requires multitasking and effective communication capabilities.

Qualifications

• Strong customer service and sales skills.
• Ability to understand and explain lease documents.
• Ability to work independently and in a team environment.

Responsibilities

• Provide excellent customer service to residents and prospects.
• Lease apartments in alignment with occupancy and revenue goals.
• Conduct tours and present community features and amenities.

Skills

Customer service skills

Communication skills

Attention to detail

Sales skills

Education

High School Diploma or GED

Bachelor’s Degree

Job description

University Partners provides best-in-class student housing across the country, focusing on service, community experience, and operational excellence. Our teams create environments where students feel supported, safe, and proud to call home.

Job Purpose

The Leasing Consultant supports leasing, marketing, and resident relations by delivering excellent customer service, supporting occupancy goals, and ensuring compliance with Fair Housing and company policies.

Primary Duties & Responsibilities

• Provide excellent customer service to residents, prospects, guests, and vendors.
• Lease apartments in alignment with occupancy and revenue goals.
• Follow Fair Housing standards in all interactions.
• Conduct tours and present community features and amenities.
• Support marketing and outreach efforts.
• Review applications including income, credit, and background screening.
• Prepare and maintain lease files and required documentation.
• Verify apartment readiness prior to move-in.
• Support lease renewal and retention efforts.
• Track leads, guest cards, and follow-ups in property management systems.
• Respond to calls, emails, and resident communication professionally and timely.
• Assist with work order entry and maintenance communication.
• Support move-in processes including documentation and system setup.
• Maintain leasing office, model units, and amenity presentation.
• Maintain knowledge of market competitors, pricing, and concessions.
• Maintain a thorough knowledge of lease terms, unit specifications, availability, current market conditions, and all community policies.
• Ensure understanding of required application information, screening process, policies, and procedures.

Qualifications

• Strong customer service and sales skills.
• Strong communication and interpersonal skills.
• Ability to understand and explain lease documents.
• Strong attention to detail and organization.
• Ability to multitask and manage time effectively.
• Ability to maintain confidentiality.
• Ability to work independently and in a team environment.
• Basic math skills including percentages and rent calculations.
• Ability to work weekends and peak leasing season schedules.
• Comfortable using social media platforms and creating posts for marketing, outreach, and community engagement.

Education & Experience

• High School Diploma or GED required.
• Bachelor’s Degree preferred.
• Leasing, sales, marketing, or customer service experience preferred.