Full Time Leasing Agent

BI-STATE MANAGEMENT LLC; Jeffersonville (IN); On-site; USD 49,594,000 - 71,635,000; Full time

Benefits offered by this job

Health insurance (50% employee premium

Dental insurance

Vision insurance

401(k) with company match

Paid holidays

Paid time off

Vacation days after 1 year

Company events

Apartment discount

Job summary

BI-STATE MANAGEMENT LLC in Jeffersonville, IN is seeking an Apartment Leasing Agent to be the face of the community, handling leasing, resident relations, and basic administrative duties. You will greet prospects, qualify applicants, and guide them through the application, deposit, and move-in process while upholding Fair Housing requirements.

The role emphasizes customer service, coordination with maintenance, and supporting marketing activities to attract residents.

Qualifications

• Fair Housing Certification or willingness to obtain.
• Strong written and verbal communication skills.
• Flexible schedule including evenings and weekends.
• Proficiency with MS Office and RealPage software.

Responsibilities

• Greet prospects and qualify them; record visits on reports.
• Process applications, run credit checks and update availability.
• Prepare lease paperwork and secure deposits following procedures.
• Maintain resident files and conduct regular inspections.
• Support marketing efforts and respond to resident requests.
• Ensure courteous, professional service and adherence to policies.

Skills

Customer service

Communication

MS Office

RealPage

Data entry

Tools

RealPage software

Job description

About this position

Apartment Leasing Agent

We are seeking a Leasing & Resident Relations Agent. This person will be the face of the community to residents and potential prospects. Respective duties include, but are not limited to:

Leasing

• Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).
• Immediately record all telephone and in-person visits on appropriate reports.
• Files own guest cards and maintain according to established procedures.
• Inspect models and available “market ready”, communicate related service needs to Manager.
• Demonstrate community and apartment/model and apply product knowledge to clients' needs by communicating the features and benefits; close the sale.
• Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
• Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Manager for approval. Follow up with applicant regarding status.
• Ensure apartment is ready for resident to move-in on agreed date.
• Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect’s needs.
• Secure new resident’s signature(s) on appropriate paperwork prior to move-in. Orient new residents to community.
• Assist in monitoring renewals. Distribute and follow-up on renewal notices.
• Monitor advertising effectiveness. Gather information about market competition in the area and file.
• Represent the company in a professional manner at all the times.

Administrative

• Accept rental payments and give immediately to Manager.
• Type lease and complete appropriate paperwork and input information on RealPage software system accurately and on a timely basis.
• Maintain current resident files.
• Maintain and record weekly inspections for the community.
• Conduct apartment inspections for renewals or other issues as required.
• Distribute all community‑issued notices.
• Assist management team with other various tasks as required.
• Consistently implement policies of the community.

Resident Retention

• Receive all telephone calls and in‑person visits. Listen to resident requests, concerns and comments.
• Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.
• Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.
• Maintain open communication with Manager and Maintenance Supervisor.
• Contribute to cleanliness and curb appeal of the community on continuing basis.
• Assist in planning resident functions. Attend functions and participate as host for any functions as directed by Manager.

Neighborhood Marketing

• Participate in outreach marketing activities on a regular basis to obtain prospective residents.
• Advise residents of referral bonuses.
• Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.
• Distribute newsletters, pamphlets, flyers, etc.
• Conduct market surveys and shop competitive communities.

Essential Job Functions

• Fair Housing Certification, willingness to obtain prior to interacting with prospective residents.
• Demonstrate an ability to support and contribute to community team.
• Demonstrate strong oral and written communication skills.
• Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, community software
• Must possess a positive attitude and the ability to smile under all circumstances.
• Participate in training in order to comply with new or existing laws.
• Ability to work a flexible schedule, including evenings and weekends.
• Neat, clean, professional at all times throughout the workday and/or whenever present at the community.
• Comply with expectations as demonstrated in the employee handbook.
• Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.
• Successfully pass background check.

Core Values

In order to achieve success the Bi-State Management team must embrace certain core principles and values.

• Honesty
• Integrity
• Competence
• Tenacity & Enthusiasm
• Creativity
• Professionalism
• Drive

Schedule & Benefits

• Full-Time Position Monday-Friday 8:30-5:30pm with rotational Saturdays 10am-2pm
• Competitive hourly rate and paid bonuses
• TEAM ENVIRONMENT and ADVANCEMENT OPPORTUNITIES available
• Overtime opportunities available
• Employer pays 50% of Health Insurance Premium for employees.
• FREE Dental and Vision insurance
• Life, short-term disability, and other insurances available
• 401K Retirement plan with up to 4% company match
• 8 Paid Holidays
• Early release with remainder of day paid the day before several holidays
• PTO after 3 months
• 40 Hours paid vacation after 1 year
• Company events such as monthly lunches, company outings, and more
• Apartment discount available once you complete 90 days probationary period.