Assistant Manager / Manager in Training

westshore

Town of Florida (NY)

On-site

USD 36,000 - 39,000

Full time

5 days ago

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Benefits offered by this job

Onsite housing discount

401(k)

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Paid holidays

Employee discount

Job summary

westshore is seeking an Assistant Community Manager in a hands-on MIT role to drive daily operations, financial performance, and resident satisfaction. You will partner with the Community Manager to lead leasing activities, move‑in readiness, and community marketing while ensuring compliance with policies and laws.

The role emphasizes leadership, team collaboration, and proactive service in a fast-paced property setting with opportunities for growth within property management.

Qualifications

High school diploma or equivalent; two+ years residential leasing experience preferred.
Proficient in English with strong written and verbal communication skills.
Demonstrated leasing and closing ability with strong organization.
Comfortable with telephone systems, Microsoft Office, and property management software.
Leadership experience and financial acumen.
Able to explain lease terms clearly and sell community features and services.
Valid driver’s license; ability to operate a golf cart if required.
Flexible schedule that may include evenings or weekends.

Responsibilities

Greet prospects, qualify needs, and present the community.
Process rental applications and deposits per policy and Fair Housing rules.
Show model apartments and communicate features/benefits; close leases.
Maintain leases, documentation, and software synchronization.

Skills

Leasing & closing

Communication skills

Leadership

Financial acumen

Driver's license

Flexible schedule

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office

Property management software

Job description

We don’t just lease apartments, we create communities where our people thrive. If you are an experienced Assistant Community Manager ready for the next step as a MIT (Manager in Training) we may have just the unique opportunity for you. You’ll be part of a team driven by an owner managed mindset, committed to proactive service and operational excellence.

If you’re energized by connecting with people, love turning prospects into residents, and want to work where every detail adds value, this is your chance to join a property where you can make a difference. The Assistant Community Manager plays a critical leadership role in driving the operational and financial success of the community. This position partners closely with the Community Manager to ensure excellence in daily operations, financial performance, resident satisfaction, and team collaboration while following policies and all applicable laws. This is more than an administrative role. It is a hands‑on leadership opportunity for someone who thrives in a fast‑paced environment and wants to grow within property management.

Sales and Leasing

Greet prospects, qualify needs, and professionally present the community
Complete guest cards and accurately record all traffic in software systems
Demonstrate model apartment homes and available units, effectively communicating features and benefits
Close sales and secure application and deposits in accordance with company policy and Fair Housing regulations
Process rental applications (credit checks, rental history, approvals) and submit for final approval
Follow up with applicants regarding their status and maintain strong communication
Immediately follow up on prospects who did not close and re‑engage to secure the lease
Refer prospects to sister communities when appropriate
Prepare and proof all leases and ensure accurate lease documentation as well as software sync accuracy
Understand lease terms and contracted credit report procedures
Secure resident signatures and complete all required documentation prior to move‑in
Orient new residents to the community

Move in Readiness and Inspections

Inspect show and ready available apartments daily to ensure readiness
Communicate service needs to maintenance to ensure homes meet company standards
Ensure apartment is fully ready for move‑in on agreed date
Process move‑ins and move‑outs in accordance with company procedures
Process all final deposit accounting statements
Accept and route resident service requests to maintenance for prompt completion and ensure details are noted on service requests and priority items are addressed and monitored
Conduct service follow‑up with residents after work is completed

Marketing and Traffic Generation

Stay informed on market and competitor conditions that may affect occupancy and pricing
Execute short and long term marketing plans that align with community concession and specials strategies so that traffic remains steady to meet/exceed occupancy expectations
Create and manage outreach, employer partnerships, and resident referral programs.
Drive online visibility using property websites, listings, and social media channels.
Monitor advertising effectiveness and track market competition

Systems, Reporting, and Data Integrity

Accurately operate property management and accounting software to record and analyze financial data
Accept rental payments and post rents accurately in the system
Record monies collected and ensure timely deposits are recorded
Debit, credit, and reconcile accounts using accounting software and with assistance of CM.
Review invoices for accuracy, proper coding, and applicable descriptions
Ensure all invoices entered and approvedin a timely manner
Verify all vendor documentation is complete and compliant prior to submittal
Access financial information to resolve vendor or payment disputes
Check figures, postings, and entries for mathematical accuracy
Maintain accurate monthly commissions, concessions, renewals, and delinquencies
Update required daily reports (move‑outs, activity, traffic, delinquency etc.)
Prepare deposit statements of accounting notices for past residents
Organize all documentsand leases, maintain accurate financial and communication documentation
Prepare, review, and assist with month end reporting
Assist with monthly and quarterly financial review and variance reporting
Provide accounting support to the Community Manager

Office and Model Presentation

Maintain professional, welcoming office environment at all times
Ensure models and tour paths reflect company standards daily
Represent the company in a professional manner at all times
Provide general clerical assistance to ensure office efficiency

Renewals and Resident Retention

Assist in the capture oflease renewals at a 60% retention goal or better
Distribute and follow up on renewal notices
Maintain communication with residents to support retention efforts
Lead delinquency tracking and follow‑up processes
Process move‑out notices and update system accordingly

Compliance

Conduct all business consistent with company policies and applicable laws, including the Fair Housing Act, Americans with Disabilities Act, and Fair Credit Reporting Act.
Maintain all licenses and certifications required by state and local jurisdictions.

Qualifications

High school diploma or equivalent. Two or more years of residential leasing experience preferred.
Proficient in English with demonstration of strong written and verbal communication skills.
Demonstrated leasing and closing ability with strong organization and follow through.
Comfortable with telephone systems, Microsoft Office, and property management software.
Leadership experience and financial acumen
Able to explain lease terms clearly and sell the community features and services.
Valid driver’s license. Ability to operate a golf cart on property if required.
Flexible schedule that may include occasional evenings, weekends as needed.

Physical Requirements

Stand, walk, and sit for extended periods.
Bend, stoop, climb ladders, reach, and carry objects.
Climb up to four flights of stairs and walk several acres to tour the community.
Work indoors and outdoors in varied weather conditions.
Push, pull, lift, carry, or maneuver up to 25 pounds independently and up to 50 pounds with assistance.
Occasional travel to assist other properties, attend training, or business meetings.
This is a drug free workplace.

Benefits

Competitive medical, dental, vision, disability, and life insurance.
Paid time off, sick days, and paid holidays.
Onsite housing discount subject to program terms and availability.
401(k)

Equal Opportunity Employer

We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to any status protected by applicable law. Applicants can review the Department of Labor Know Your Rights notice for additional information.

Benefits: