Full-Time Lead Sales Associate

The Salvation Army North & Central Illinois Division; Brighton (MI); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Comprehensive benefits package

Professional development opportunities

Employee discounts

Job summary

The Salvation Army North & Central Illinois Division in Brighton, MI is seeking a Lead Sales Associate to join our thrift store team. This full-time role supports the store management, helps run daily retail operations, and delivers friendly, mission-driven customer service.

You will assist with opening and closing procedures, handle deposits, manage inventory, and maintain displays. The position includes paid training, ongoing coaching, and opportunities for professional development within a

Qualifications

• Experience in retail or sales is a plus.
• Strong customer service and communication skills.

Responsibilities

• Support management with product sales and store operations.
• Implement opening and closing procedures.
• Handle daily deposits and banking tasks.
• Manage inventory and product rotation, and maintain displays.
• Provide excellent customer service and resolve complaints.
• Lead staff in the absence of management and communicate policies.

Skills

Customer service

Leadership

Job description

Lead Sales Associate

Location:

Brighton MI

Pay:

$16.73 - $21 per hour

Job Type:

Full-Time

Schedule:

40 hours per week, including evenings, weekends, and holidays as scheduled

About The Role

At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. We're seeking a dedicated Lead Store Sales Associate to support our store management team. This role is vital in maintaining efficient store operations, providing excellent customer service, and supporting our mission through daily retail operations.

What You’ll Do

Sales & Operations

• Support management with product sales and acquisition
• Implement store opening and closing procedures
• Handle banking and daily deposits
• Execute strategies to meet product acquisition, production and sales goals
• Manage product rotation process and inventory turnover

Customer Experience & Store Maintenance

• Create an enjoyable shopping experience with positive customer service skills
• Handle customer complaints as needed
• Support store maintenance and appearance
• Maintain displays and floor layout plans
• Identify ways to improve store appeal

Leadership & Communication

• Provide direction to staff in absence of management
• Communicate effectively with store management regarding operations
• Support implementation of policies and procedures
• Document and report concerns in behavior or attitude
• Assist others with basic register problem solving

What We Offer

• Opportunity to make a positive impact in your community
• Professional development and growth opportunities
• Supportive and mission-driven work environment
• Comprehensive benefits package

Training Provided

• Paid training on register and store procedures
• Ongoing coaching and support from store leadership
• Opportunity to build retail and customer service skills
• Professional development and growth opportunities

Why Join Us

• Mission-driven work that supports programs in your community
• On-the-job training
• Team-oriented environment
• Employee Discount, Employee Assistance Program, and more!