Full-Time Lead Sales Associate

The Salvation Army USA Central Territory; Detroit (MI); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Employee Discount

Employee Assistance Program

Job summary

The Salvation Army Thrift Store in Detroit, MI is seeking a Lead Sales Associate to support store management and drive retail operations. This full-time role requires dedication to customer service, inventory management, banking tasks, and teamwork to meet sales goals.

You will lead in the absence of management, help maintain displays, and ensure store procedures are followed while delivering a positive shopping experience for customers.

Qualifications

• Experience in retail or customer service preferred.
• Ability to lead in absence of management.
• Strong communication and teamwork skills.

Responsibilities

• Support management with product sales and acquisition
• Implement store opening and closing procedures
• Handle banking and daily deposits
• Execute strategies to meet product acquisition, production and sales goals
• Manage product rotation process and inventory turnover
• Create an enjoyable shopping experience with positive customer service skills
• Handle customer complaints as needed
• Support store maintenance and appearance
• Maintain displays and floor layout plans
• Identify ways to improve store appeal
• Provide direction to staff in absence of management
• Communicate effectively with store management regarding operations
• Support implementation of policies and procedures
• Document and report concerns in behavior or attitude
• Assist others with basic register problem solving

Job description

Lead Sales Associate

Location: Detroit MI Pay: $16.73 - $21 per hour Job Type: Full-time Schedule: 40 hours per week, including evenings, weekends, and holidays as scheduled

About the Role

At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. We're seeking a dedicated Lead Store Sales Associate to support our store management team. This role is vital in maintaining efficient store operations, providing excellent customer service, and supporting our mission through daily retail operations.

What You'll Do

Sales & Operations

• Support management with product sales and acquisition

• Implement store opening and closing procedures

• Handle banking and daily deposits

• Execute strategies to meet product acquisition, production and sales goals

• Manage product rotation process and inventory turnover

Customer Experience & Store Maintenance

• Create an enjoyable shopping experience with positive customer service skills

• Handle customer complaints as needed

• Support store maintenance and appearance

• Maintain displays and floor layout plans

• Identify ways to improve store appeal

Leadership & Communication

• Provide direction to staff in absence of management

• Communicate effectively with store management regarding operations

• Support implementation of policies and procedures

• Document and report concerns in behavior or attitude

• Assist others with basic register problem solving

What We Offer

• Opportunity to make a positive impact in your community

• Professional development and growth opportunities

• Supportive and mission-driven work environment

• Comprehensive benefits package

Training Provided

• Paid training on register and store procedures

• Ongoing coaching and support from store leadership

• Opportunity to build retail and customer service skills

• Professional development and growth opportunities

Why Join Us

• Mission-driven work that supports programs in your community

• On-the-job training

• Team-oriented environment

• Employee Discount, Employee Assistance Program, and more!