Full-Time Lead Sales Associate

The Salvation Army North & Central Illinois Division; Shelby Charter Township (MI); On-site; USD 23,047 - 28,929; Full time

Benefits offered by this job

Employee Discount

Employee Assistance Program

Job summary

The Salvation Army North & Central Illinois Division in Shelby Twp MI is seeking a Lead Sales Associate to support store management and drive efficient retail operations with a strong focus on customer service.

This full-time role includes opening/closing procedures, banking tasks, and ensuring well-maintained displays while fostering a positive shopping experience for customers. Training is provided and growth opportunities exist within a mission-driven environment.

Qualifications

• Experience in customer service or retail preferred.
• Ability to work in a fast-paced retail environment.
• Strong communication and teamwork skills.

Responsibilities

• Support management with product sales and acquisition.
• Implement store opening and closing procedures.
• Handle banking and daily deposits.
• Execute strategies to meet product acquisition, production and sales goals.
• Maintain displays and floor layout plans.
• Provide direction to staff in absence of management.
• Communicate effectively with store management regarding operations.

Skills

Customer service

Retail sales

Communication

Team leadership

Job description

Lead Sales Associate

Location: Shelby Twp MI

Pay: $16.73 - $21 per hour

Job Type: Full-time

Schedule: 40 hours per week, including evenings, weekends, and holidays as scheduled

About The Role

At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. We're seeking a dedicated Lead Store Sales Associate to support our store management team. This role is vital in maintaining efficient store operations, providing excellent customer service, and supporting our mission through daily retail operations.

What You’ll Do

Sales & Operations

• Support management with product sales and acquisition
• Implement store opening and closing procedures
• Handle banking and daily deposits
• Execute strategies to meet product acquisition, production and sales goals
• Manage product rotation process and inventory turnover

Customer Experience & Store Maintenance

• Create an enjoyable shopping experience with positive customer service skills
• Handle customer complaints as needed
• Support store maintenance and appearance
• Maintain displays and floor layout plans
• Identify ways to improve store appeal

Leadership & Communication

• Provide direction to staff in absence of management
• Communicate effectively with store management regarding operations
• Support implementation of policies and procedures
• Document and report concerns in behavior or attitude
• Assist others with basic register problem solving

What We Offer

• Opportunity to make a positive impact in your community
• Professional development and growth opportunities
• Supportive and mission-driven work environment
• Comprehensive benefits package

Training Provided

• Paid training on register and store procedures
• Ongoing coaching and support from store leadership
• Opportunity to build retail and customer service skills
• Professional development and growth opportunities

Why Join Us

• Mission-driven work that supports programs in your community
• On-the-job training
• Team-oriented environment
• Employee Discount, Employee Assistance Program, and more