Full Time- Key Holder

John Wayne Enterprises; Fort Worth (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

John Wayne Enterprises is seeking a Key Holder – Guest Experience & Events in Fort Worth to lead guest engagement and support store leadership. You will open/close, assist with events, and ensure hospitality standards across museum and retail spaces.

You will be a reliable, confident team member who models guest service, assists Sales Associates, and helps execute seasonal promotions while upholding brand values and a welcoming guest experience.

Qualifications

• 1–2 years of retail, hospitality, or customer service experience preferred.
• Strong communication skills and confidence interacting with guests.
• Ability to problem-solve and elevate issues when appropriate.
• Availability for weekends, evenings, and special events.
• Reliable, professional, and able to uphold brand service standards consistently.

Responsibilities

• Serve as the designated floor lead when Assistant Managers or the Manager are not present.
• Execute daily operational routines including opening/closing procedures, cash handling, and shift communication.
• Support Assistant Managers by ensuring team members follow FOH, BOH, Visual, and Technical standards.
• Provide guidance to Sales Associates and support onboarding by modeling strong guest service behaviors.
• Maintain daily store readiness including cleanliness, stocking, presentation, and ticketing flow.
• Support product replenishment and ensure FOH areas remain organized throughout the day.
• Coordinate logistics and guest flow for store events, rentals, and activations.
• Greet guests and assist them throughout their museum/retail experience.
• Handle escalated guest questions or concerns with professionalism and brand-aligned service.
• Support daily sales by assisting guests, recommending products, and contributing to a strong selling environment.
• Assist with seasonal promotions, in-store marketing, signage updates, and special campaigns.
• Provide guest feedback to leadership to support improvement initiatives.
• Model selling, hospitality, and operational behaviors to newer staff and support cross-training.

Skills

Customer service experience

Communication skills

Problem-solving

Job description

Key Holder
Fort Worth, TX
Full-Time

Position Summary

The Key Holder – Guest Experience & Events supports the daily museum and retail operation by leading guest engagement, supporting store leadership, and executing event-based responsibilities. This role ensures the John Wayne Museum & Supply delivers a consistently exceptional guest experience while upholding the brand ethos of Self-Reliance, Extreme Ownership, Teamwork, and Protect Your Time.

This role functions as a leadership support position, operating as the go-to floor lead in the absence of Assistant Managers. The Key Holder is responsible for opening/closing duties, hospitality standards, guest assistance, basic operational tasks, and supporting in-store events and activations. They maintain professionalism, strong communication, and a high standard of guest-facing execution.

This position requires reliability, confidence on the floor, and the ability to support leadership with both hospitality and operational tasks.

Core Responsibilities

Leadership & Organizational Structure

• Serve as the designated floor lead when Assistant Managers or the Manager are not present.
• Execute daily operational routines including opening/closing procedures, cash handling, and shift communication.
• Support Assistant Managers by ensuring team members follow FOH, BOH, Visual, and Technical standards.
• Provide guidance to Sales Associates and support onboarding by modeling strong guest service behaviors.

Operational Excellence

• Maintain daily store readiness including cleanliness, stocking, presentation, and ticketing flow.
• Support product replenishment and ensure FOH areas remain organized throughout the day.
• Communicate any operational issues promptly to Assistant Managers or the Manager.
• Assist with store events, rentals, and activations by coordinating logistics and guest flow.

Guest Experience & Brand Standards

• Serve as a consistent guest-facing presence, greeting guests and supporting them throughout their museum/retail experience.
• Handle escalated guest questions or concerns with professionalism and brand-aligned service.
• Maintain an approachable, knowledgeable, and helpful demeanor that reflects the John Wayne brand.
• Ensure all staff are following hospitality and service expectations.

Sales, Marketing & Business Support

• Support daily sales by assisting guests, recommending products, and contributing to a strong selling environment.
• Help execute seasonal promotions, in-store marketing, signage updates, and special campaigns.
• Provide guest feedback and observations to leadership to support improvement initiatives.

Team Development & Cross-Training

• Model proper selling, hospitality, and operational behaviors to newer front-line associates.
• Support cross-training efforts across FOH, BOH, Visuals, and Technical tasks as needed.

Qualifications

• 1–2 years of retail, hospitality, or customer service experience preferred.
• Strong communication skills and confidence interacting with guests.
• Ability to problem-solve and elevate issues when appropriate.
• Availability for weekends, evenings, and special events.
• Reliable, professional, and able to uphold brand service standards consistently.

Work Environment & Physical Requirements

• Frequent standing, walking, and guest interaction.
• Occasional lifting up to 30–40 lbs.
• Fast-paced, guest-facing environment with regular weekend and event activity.

Equal Opportunity Statement

John Wayne Enterprises is an Equal Opportunity Employer committed to fostering a respectful, diverse, and inclusive workplace.