Full-Time Intake Clinician - Crisis Triage & Care Access

Mental Health Resource Center, Inc.; Jacksonville (FL); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life Insurance

Disability Insurance

403(b) Retirement Plan

Paid Time Off (PTO)

Paid Holidays

Flexible Spending Account (FSA)

Employee Assistance Program (EAP)

Eleos Health – HIPAA-compliant docu­m­

Job summary

Mental Health Resource Center, Inc. seeks an Intake Clinician to perform clinical assessment and triage within the Comprehensive Services Center (CSC).

This role evaluates individuals for psychiatric treatment needs, makes appropriate referrals to CSC and community-based services, and supports access to care in the least restrictive setting. The Intake Clinician works to reduce unnecessary hospitalizations and ensure timely connection to appropriate services.

Qualifications

• Master’s degree in Social Work or a related Human Services field from an accredited college or university required.
• Minimum of 1 year of experience working with individuals with mental illness required.
• Must demonstrate proficiency in MHRC EHR System within three months of employment.
• Proficiency in Microsoft Office, email, and internet use required.
• Valid Florida Registered Intern credential (IMH, ISW, or IMT) or Florida licensure (LMHC, LCSW, or LMFT) preferred.

Responsibilities

• Conducts initial screenings and assessments for individuals requesting CSC services, including crisis intervention.
• Evaluates crisis calls, walk-ins, and referrals using Baker Act criteria and DSM-5 standards to determine service needs.
• Completes and documents screenings, assessments, and all required clinical information in accordance with CSC policies and procedures.
• Conducts comprehensive biopsychosocial assessments for individuals requiring clinical services.
• Develops diagnostic impressions based on assessment findings.
• Identifies appropriate service types, frequency, and level of care.
• Develops initial treatment plans.
• Conducts suicide risk assessments and identifies individuals requiring acute or higher levels of care.
• Determines and facilitates appropriate level of care in accordance with clinical findings and established procedures.
• Ensures appropriate follow-up and continuity of care, connecting individuals to ongoing treatment as indicated.
• Maintains accurate, complete, and confidential clinical records and remains current on Baker Act requirements, forms, and procedures.
• Serves as an advocate by explaining Baker Act regulations to families, agencies, and other stakeholders to support patient rights and safety.
• Completes required financial and authorization documentation.
• Maintains knowledge of third-party payer requirements, including notifications and pre-certifications for outpatient and inpatient services.
• Assesses and monitors for risk factors, trauma symptoms, and signs of abuse, neglect, or abandonment; follows appropriate reporting protocols.

Skills

Customer service

Communication

Team collaboration

Education

Master's degree in Social Work or related Human Services field

Tools

MHRC EHR System

Microsoft Office

Job description

Mental Health Resource Center, Inc. seeks an Intake Clinician to perform clinical assessment and triage within the Comprehensive Services Center (CSC).

This role evaluates individuals for psychiatric treatment needs, makes appropriate referrals to CSC and community-based services, and supports access to care in the least restrictive setting. The Intake Clinician works to reduce unnecessary hospitalizations and ensure timely connection to appropriate services.