Full-Time Hotel Arista Greeter(Driver, Bell, Door)/Front Desk Agent

CityGate Hospitality; Naperville (IL); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Major Medical Plans

401(k) Plan & Matching Program

Paid Time Off (PTO)

Hotel/Restaurant Discounts

Paid Holidays

Job summary

CityGate Hospitality is seeking a Front Desk Agent/Greeter at Hotel Arista in Naperville. You will greet guests, assist with early questions, and support with guest registration and departures.

The role blends welcoming duties with frontline desk responsibilities to create a personalized guest experience. The ideal candidate will have a luxury hospitality background, a valid driver's license, and the ability to work nights, weekends, and holidays.

Qualifications

• High school diploma or equivalent required.
• Background in a luxury hospitality environment preferred.
• Must have valid driver's license and clean driving record.
• Must have open availability including nights, weekends, and holidays.

Responsibilities

• Greet guests and assist with immediate questions at arrival.
• Assist with guest registration and check-out procedures per SOP.
• Relay information to personalize each guest's stay.
• Offer the Personal Hosts business card and escort guests as needed.
• Perform concierge and bell duties and assist with luggage transportation.
• Describe hotel facilities, hours and room features to guests and handle special requests.

Skills

Driver’s License

Customer service

Communication

Flexible schedule

Team player

Attention to detail

Night/weekend availability

Verbal & written skills

Education

High school diploma or equivalent

Job description

Location:

Hotel Arista

Department:

Front Office

Reports to:

Front Office Manager

Status:

Hourly Non-Exempt

Compensation Range:

$17.00-19.00/hour plus gratuity, commensurate with experience and education.

Age Requirements:

Must be 21+

Additional Requirements:

Must have valid drivers license and clean motor vehicle record. Must have open availability.

Role Summary:

This is a dual role in which the chosen candidate will work with the Hotel Arista Front Office Team in multiple capacities, as both a Greeter and Front Desk Agent.

Front Desk Agent Responsibilities:

• Acquires and relays information that personalizes the guest’s stay.
• Creates a ritual experience around arrival and departure.
• Conducts guest registration and follows check-out procedures as outlined in the Standard Performance Procedures.
• Offers the Personal Hosts business card at the end of the Welcome Ritual.
• Fulfills traditional concierge and bell person roles.
• Rooms the guest by:
• Transporting luggage to the room
• While escorting the guest make conversation and pick up clues that will personalize the guest’s stay
• Describe all facilities and note hours of operation
• Explain feature and functions of the guest room- i.e. nightlight, iPod docking, emergency evacuation procedures, etc.
• Answers Welcome Desk telephones and handles special requests, questions, complaints, and problems.
• Handles guests’ messages and mail (if applicable).
• Utilizes the FLASH report and Outlook calendar (i.e. selling status)
• Understands applicable emergency procedure and evacuation protocol
• Follows credit policy and procedures of the hotel.
• Be familiar with all aspects of the hotel.
• Maintains close and harmonious working relationships with all hotel departments.
• Maintains up-to-date knowledge of In Room Dining Menu to assist in taking orders and making suggestions to guests.
• Be fluent with Opera PMS, Guest History, Reservations, Ibahn, Digital Alchemy, Microsoft Outlook, and any other pertinent hotel operational technology.
• Transports guests and associates in company vehicles.
• Understands applicable emergency and evacuation protocol.
• Performs related duties as assigned

Greeter Responsibilities:

• Welcomes the guest, assists with the guest’s immediate questions, and brings luggage into the hotel.
• Upon arrival, obtains the guest’s name and passes it on to the Personal Host.
• Remembers guest names and use them often throughout each guests’ stay.
• Exchanges relaxed conversation while waiting with a guest.
• Provides farewell ritual as outlined in SPPs.
• Facilitates traffic flow into the front door and in the driveway and calls for outside transportation if necessary.
• Transports guests to local businesses and attractions in the area.
• Valet parks guests’ cars upon arrival and departure.
• Accountable for upkeep and cleanliness of the hotel vehicles.
• Examines limousines and any cars called by the hotel to make sure they are clean and up to luxury standards.
• Maintains Log and write reports on any incident involving a guest, employees or property damage.
• Maintains cleanliness of entrance inside and outside the hotel.
• Performs related duties as assigned.
• This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform.

Minimum Qualifications:

Education

• High school diploma or equivalent education

Experience

• Background in a luxury hospitality environment or a related field is strongly preferred, but willingness to learn the aspects of personalized and luxury service is more important.

Skills

• Must possess a valid Driver’s License and a clean motor vehicle record.
• Neat and clean appearance.
• Must be attentive, helpful, and courteous at all times.
• Must have a flexible schedule and be available to work nights weekends, and Holidays
• Excellent verbal and written skills
• Neat and clean appearance
• Ability to follow through impeccably on details.
• Great enthusiasm and passion for making people happy.
• Ability to work in a team environment

Physical Requirements

• Must be able to walk and stand for up to 8 hours a day, with or without reasonable accommodation
• Must be able to bend, stoop, squat, and stretch to fulfill job duties
• Must be able to lift up to 75 lbs regularly

Benefits Offered:

The employer offers the following benefits to eligible employees in this position. Waiting periods, hours requirements and shared insurance premiums will apply. Full plan descriptions and additional details will be shared at the time of offer or upon request during the interview process.

• Major Medical Plans, Dental and Vision Insurance - single or family options available at employee’s election
• Basic Life & AD&D - 100% employer paid
• Short-Term Disability - 100% employer paid
• Supplemental Life, AD&D, Critical Illness, Accident and Disability – single or family options available at employee’s election
• 401(k) Plan & Matching Program
• Employee Assistance Program
• Paid Leave Time (up to 40 hours/year)
• Paid Time Off (PTO)
• 9 Paid Holidays/Year
• Paid Jury Duty Time
• Paid Bereavement for immediate family members
• Partially-Paid Parental Leave
• Hotel/Restaurant Discounts
• Pet Insurance
• Incentive Programs

We are an equal opportunity employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class. Should you accept a contingent offer with CityGate Hospitality LLC, you will be required to successfully complete various pre-employment screenings such as a criminal background report. Should you be hired as an employee of the company, you will be required to submit documentation proving eligibility to work in the United States in accordance with Federal requirements.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.888-897-7781 dhs.gov/E-Verify